The Property Services team provides a dedicated customer enquiries service. Customer Services is the first point of contact if you have any questions about council tenancy and leasehold issues.

You can contact Customer Services between 9am – 5pm, Monday, Tuesday and Friday, or between 10am and 5pm on Wednesdays, on the Freephone number 0800 195 5552.

Most repairs to the structure and the essential services to your home are the responsibility of Housing & Regeneration Unit and Property Services carries these out. These are called day-to-day repairs. However, if you cause damage to a council property, we will charge you the cost of putting it right. Your tenancy conditions set out responsibilities for you and the Council. You can also find out more information about the priority we give repairs in the Tenants’ Handbook.

To report a repair call Customer Services Free on 0800 195 5552. Roundshaw residents should call Roundshaw Homes free on 0800 328 7298.

There is also a team, which coordinates and oversees the Major Works programme and adaptation projects. This team alongside a small team of consultants undertake large-scale maintenance, repair and improvement projects across the borough aiming to improve the quality of existing properties.

For all housing management services we have service standards, which explain what our customers can expect from us. When carrying out repairs we explain the levels of service you will receive.

You can contact Customer Services between 9am – 5pm, Monday, Tuesday and Friday, or between 10am and 5pm on Wednesdays, on the Freephone number 0800 195 5552. 

Roundshaw residents can call for free on 0800 328 7298 or call in at the Roundshaw Homes Office. Same hours as above.

Outside normal office hours, please contact our emergency service on 020 8770 5000 (but only if there is a risk to life or property).

For emergency gas leaks call TRANSCO on 0800 111 999

For all other gas servicing and repairs call Freephone 0800 389 0867

For Roundshaw Tenants heating problems call 0800 953 1229