Customer Services

Our customer charter

Information about our Customer Services Charter which defines the standard of response that you can expect when you contact us.

Feedback, compliments and complaints

We are interested in your views. Please tell us if you have any general suggestions, feedback or complaints about our services.

Claiming for compensation

Information about how you can make a compensation claim against the council.


Contact us

We value your feedback & use your comments to improve our standards.

Performance & customer satisfaction

View plans and strategies, voluntary sector information and our performance data on How well have we handled your enquiries.

Freedom of information (FOI)

Find out how to make an FOI, EIR or data protection request, including information about timescales, charges, exemptions and exceptions.


About the new website

We've updated our website with a fresh new look - read the story here.