Step by Step guide to making payments online
The Online Payments facility is provided for a number of council services, to permit payments to be made over the Internet, using your credit or debit card. Payments can be made for Council Tax, Business Rates (NNDR), Housing Rents, Parking Fines, Housing Benefit Overpayments, General Debts where an invoice has been received starting with 31, and for some other items eg allotments under the heading Miscellaneous.
Cards accepted are Visa, MasterCard, Delta, Solo, and Maestro.
To make a payment follow the 4 Steps below:
STEP 1
Access the secure payments system by clicking on the ‘Making Payments Online’ button. Then choose the service from the list of payment types on the screen.
STEP 2
The selected payment type will be displayed.
Enter your Account Number, PCN or Invoice Number. Enter your Account Name, your address, Postcode, and the amount to pay.
The system will now take a few seconds to validate your details.
If the Account is not recognised you will be unable to proceed with the payment. If you think the Account has been incorrectly entered, please re-enter.
Click on continue to proceed.
The system will now take a few seconds to validate your Account Number.
If the Account number is not recognised you will be unable to proceed with the payment. If you think the Account number has been incorrectly entered, please re-enter.
STEP 3
Enter your card details.
If you wish to receive a confirmation via e-mail, enter your e-mail address in the space provided.
It will now take a few seconds whilst the system gets authorisation from the bank for payment.
If authorisation is refused, no transaction will take place. Cards are not refused by the London Borough of Sutton - they are refused by your bank. There are many reasons why this may happen and we suggest contacting your bank direct.
STEP 4
A screen to confirm the transaction will be displayed. Click on the ‘Make a Payment’ button to proceed with the payment. Or, if any information is incorrect, click on ‘Back to Card Details’ to amend.
Once the payment has been confirmed a new screen will be displayed. Click on ‘Print this Page’ to print a proof of transaction if required. If you have entered your e-mail address a confirmation will be sent to you direct.
Note : Only screen prints displaying a heading of ‘Thank you for your payment’, or an email from Capita are considered as valid receipts. An authorisation code will be displayed both on screen and in the email to identify the payment made.
If you have any problems or queries with Online Payments, please contact Customer Services –
Email: e-payments@sutton.gov.uk
Telephone: (8:00 til 18:00) 020 8770 5317
