We will log and acknowledge your complaint within 3 working days.
After you’ve made a complaint
We will appoint an investigating officer to look at your complaint and they will:
- contact you to establish the full facts of your complaint and your desired outcomes
- discuss the possibility of agreeing to an acceptable resolution of your complaint without the need for a formal investigation
- send written confirmation of the resolution to you
- explain what happens next and how long it should take if a full investigation is required
If you are not happy with the outcome
You can contact the investigating officer to discuss it further or you can ask the Local Government Ombudsman to help.