If you are experiencing financial difficulty and you are unable to make a payment, you should contact the Accounts Receivable Team immediately on 020 8770 5422. 

Ways to contact us for advice 

You can contact us for advice about settling outstanding payments:

  • email us (we aim to reply within 2 days)
  • visit us at the Civic Offices, St Nicholas Way, Sutton SM1 1EA (9am to 5pm on weekdays)
  • write to us at Accounts Receivable Team, Civic Offices, St Nicholas Way, Sutton SM1 1EA
  • call us on 020 8770 5422

What can happen if you don't pay an invoice

Where appropriate, we may refer your debt to:

  • our legal services team
  • a debt collecting agency or bailiffs 

Get more debt and benefit advice.

Our Accounts Receivable Team is responsible for preventing and recovering all sundry debts and housing benefit overpayments owing to the Council. Read more about our corporate debt recovery policy.