Waste Services Online Maintenance
Please note that our online waste system is down for maintenance from 8pm Tuesday 5th July for approximately 2 hours. We apologise for any inconvenience.
We will log and acknowledge your complaint within 3 working days.
We will appoint an investigating officer to look at your complaint and they will:
To make a complaint, please email firstname.lastname@example.org. Please provide as much detail as possible, attaching any relevent emails, letters that will assist us in investigating your complaint.
If you are submitting a complaint on behalf of someone else, we will need proof of authorisation.
What if you are not happy with the outcome?
You can contact the investigating officer to discuss it further or you can ask the Local Government Ombudsman to help.