If you receive a Fixed Penalty Notice (FPN) for fly-tipping, littering, or dog fouling you will need the number on the FPN (starting with the prefix KL) in order to make payment.  These are fines that have been issued by Kingdom Local Authority Services.

Payment is required within 14 calendar days of the date of the FPN issue date and must be made to Kingdom Services Group, not to Sutton Council.  

Payment may be made by the following methods:

  • By Internet: Pay online by credit card or debit card. Please note that there is no surcharge for debit card or credit card payments. 

  • By Automated Telephone: (Credit/Debit card payments only) Call 0800 781 6229.  VISA, MasterCard, Switch and Delta are accepted.

  • By Cash: You can pay by cash at any Payzone outlet. You will need to present the FPN containing your unique barcode.


There are no formal grounds for appeal against a Fixed Penalty Notice (FPN). This is because an FPN is issued as an alternative to being prosecuted for the offence that’s been committed; by paying the penalty you discharge your liability for the offence. Alternatively, you have the right not to pay the FPN and defend yourself in the Magistrates Court.

  • If you accept that an offence has been committed - pay the penalty within 14 days and the matter is resolved.

  • If you do not accept that an offence has been committed - don’t pay the penalty within 14 days and the matter will be dealt with by the courts. It will then be up to the court, on hearing all the evidence from both you and the enforcement officer, to decide whether or not an offence was committed and therefore whether or not any penalty should be imposed. It should, however, be noted that the financial penalty imposed by the courts can be significantly higher than the amount of the original fixed penalty and you may receive a criminal record. 

There are only two circumstances where we would consider cancelling an FPN:

  • The FPN should not have been issued because the offender is under 18 years of age, or is mentally incapacitated such that it prevents them from understanding that they committed an offence  

  • There are significant extenuating circumstances that temporarily affected the ability of the offender to comply with the law

If you feel either of these apply to you or the person who received the FPN, please email:  No legal proceedings will be initiated until a response has been sent to you.

Complaints about the actions of the Enforcement Officers

Sometimes, those who are served with an FPN agree that they committed an offence, but are concerned with the way that they were treated by the Enforcement Officers. If that’s the case, you should make a formal complaint through Sutton Council’s complaint procedure: Corporate complaints process.  Please note that complaints raised through this route do not impact on the FPN itself and you will still need to pay the penalty within 14 days to avoid prosecution action being taken through the courts.