Housing management

Sutton Council believes that council tenants and leaseholders have a right to live in their homes free from anti-social behaviour
Anti-social behaviour covers any kind of nuisance, unreasonable behaviour or harassment & is defined in Section 153 of the Housing Act 1996 as conduct which:


  • is capable of causing nuisance or annoyance to another person, and
  • directly or indirectly affects the housing functions of a relevant landlord or
  • consists of, or involves, using or threatening to use housing accommodation owned or managed by a relevant landlord for an unlawful purpose.


A further definition of anti-social behaviour is provided by the Crime and Disorder Act 1998, where it is described as behaviour likely to cause harassment, alarm or distress.

Anti-social behaviour can adversely affect the lives of people and can be one of the following (but not limited to):


  • Noise nuisance
  • Vandalism/damage to property
  • Racial harassment
  • Children causing harassment or nuisance to others
  • Violence/threats of violence
  • Verbal abuse
  • Rubbish dumping etc


The Council's tenancy agreement states that "you and anyone living with you or visiting your home must not commit any acts of harassment towards anyone for any reasons, including but not limited to reasons of colour, race, nationality, ethnic origin, disability, age, sex, sexual orientation or religion". Also leaseholders, as a condition of the lease, should 'not use the premises or allow it to be used for illegal, immoral, improper, unpleasant, noisy or noxious purpose'. If either of these are breached or broken by the tenant, family member or visitor, the tenant may lose the lease or be face court action.

If you are a council tenant or leaseholder suffering any anti-social behaviour, please contact our customer services on Freephone: 0800 195 5552. An adviser will take details of your complaint and pass them to the relevant Neighbourhood Manager. All calls will be dealt with sensitively and in strict confidence.

Sutton Council work closely with Sutton Centre for Equalities, voluntary organisations and the police.