Misfiring car and intruder alarms are very intrusive. If you have one, you are advised to supply your keyholder details to us.

Your responsibilities if you have an intruder alarm on your home or business 

Many residents and businesses in Sutton have installed intruder alarms to their properties as a sensible security precaution. However if the alarm goes off unnecessarily the noise can cause significant disturbance to neighbours.
Last year the Environmental health team received and investigated over 80 complaints about misfiring alarms and where necessary took formal action under the Environmental Protection Act 1990 to disconnect the alarm.
The code of practice on noise from audible intruder alarms gives guidance on methods for reducing the incidence of nuisance caused by the ringing of alarms and it is therefore in the interest of all owners or occupiers of premises with intruder alarms on or in their premises to follow the guidance:
  • Ensure that your alarm has a 20 minute cut out device
  • Register key holders who can be contacted to silence the alarm if it misfires

Actions we will take

There is no obligation to register key holder details with the Council, however, if key holders can be contacted if your alarm rings continuously and you are not around to switch it off, the Council will attempt to contact the key holder to switch it off.
If the Council cannot contact anyone and access to the property is required to silence the alarm, they are legally empowered to force entry to the property to switch the alarm off. The owner of the property would be charged for the cost of calling out a locksmith and any other charges incurred.
The registration form should be used to advise the local authority that is your key holder, are or you can complete and submit the form online.

Actions you can take if an intruder alarm goes off on a neighbouring home or business

Ask your neighbours who their key holders are, so that if their alarm goes off you know who to contact: If they have no keyholders, encourage them to contact the London Borough of Sutton and register their key-holders.
If a neighbour's alarm goes off you should attempt to contact the nominated key holders where known.

If you suspect that the alarm has gone off due to criminal activity then you must contact the Police immediately

Contact us 

If you are unable to contact any key holders and the alarm does not cut out automatically after 20 minutes, you should contact Sutton Council on 020 8770 5000.