In the event you are unhappy with the delivery of the Free Early Education and Childcare Entitlement you receive from a childcare provider in Sutton, in the first instance, you should raise your concerns directly with the childcare provider.

If you are unsatisfied with the response you receive from your childcare provider and you still have a concern regarding the delivery of the Free Early Education and Childcare Entitlements, please contact Sutton Family Information service 020 8770 6000 for advice and/or complete the online complaints form.

On receipt of a complaint, the Free Early Education and Childcare Entitlement team will provide you with an initial response within 14 days.

If you are not happy with the way your complaint is handled by the Free Early Education and Childcare Entitlement team, you may make a formal complaint to:

Corporate Customer Care
London Borough of Sutton
Civic offices
St Nicholas Way
Sutton
SM1 1EA

Phone: 020 8770 5070
Email: complaints@sutton.gov.uk