Transport assistance schemes and information
There are various schemes that can support you with travel, such as blue badge parking permits, Dial-a-Ride, Freedom Pass, and taxicard schemes. Find out more below:
TfL Travel mentoring is a free travel mentoring service that helps people to use public transport. TfL can offer advice on planning a journey using an accessible route. They can provide a mentor to go out with you to practice a journey a few times to help you gain confidence and provide the knowledge to become an independent traveller across the TfL network. You must be over the age of 16 and the service covers support for those experiencing both physical and mental health barriers to travelling independently. Visit the TfL website for Travel mentoring (external link).
The DfT have been working to develop a Passenger Assist App to simplify communication with rail staff and encourage better customer service. Learn more about the Passenger Assist App (external link).
Transport for London has a wide range of accessibility guides including a tube station map showing the locations of all the accessible toilets and different versions of the tube map which show the number of steps or time it takes to walk between tube locations. View the accessibility guides (external link).
The independent, statutory watchdog for transport users in and around London. Visit London TravelWatch website (external link).
Transport for All
A website that provides information on accessible public transport in London, intended to make travelling around London easier. Visit Transport for All's website (external link).