Information about the digital switchover, for customers.
Telecare is currently provided by Medequip Connect, our commissioned telecare provider.
Telecare alarm calls are connected by an analogue telephone line. This connects alarm calls to the Medequip Connect alarm receiving centre.
Changing to digital
Telephone companies in the UK are switching off analogue telephone services and replacing it with digital internet protocol (IP) technology. They are required to do this by 2025.
We’re working closely with Medequip Connect to safely transition our customers over to digital technology.
How it will work
A digital telecare alarm will need to be installed in your home. This uses an inbuilt SIM to connect calls from your home to the alarm receiving centre.
Medequip Connect will make arrangements with you.
We aim to fully complete the migration by 2025.
If you have a telecare community alarm you can contact your telecare service provider or housing provider.
Sheltered Housing residents
If you live in Sheltered Housing with Sutton Housing Partnership you can contact your Independent Living Advisor for more information.
New customers
If you're new to telecare or in the process of applying
- tell us your supplier
- type of telephone line you have
- the in-home digital services you use
Digital is normally delivered via a router installed by the telephone provider.
You’ll be given a digitally ready unit when your telecare is installed. When the time comes, the unit will be remotely switched over to digital without any need to visit you at home.
Existing customers
If you have analogue telecare this will be migrated using the same digitally-ready unit given to new customers.
You can:
- let us know if you've recently changed, or
- are planning to move, to digital
Contact
Medequip
Phone
03300 163 655
Connect.Sutton@Medequip-uk.com
Sutton Council
Phone
020 8770 5000