The Census 2021

Census 2021

Census Day is Sunday 21 March. You can fill your questionnaire in online as soon as you get your access code in the post. It will take around 10 minutes per person to complete.

By taking part, you can help to inform decisions on services that shape your community, such as schools, doctors’ surgeries and bike lanes.

Because these things matter to us all, everyone needs to complete the census. The information you share affects the life of every single person living in England and Wales. 

The Office for National Statistics (ONS) runs the census in England and Wales and is independent from government. Your details are protected by law and information published is always anonymous.  

Did you know that as of the 2011 Census…

The Census 2021

Sutton Council, The Census 2021 

Want to find out more about curiosities and cultural trends found in historic census records? Sutton’s Archive and Family History Centre has written a blog on the importance of the census.

How can I get help completing my questionnaire?

If you need help taking part in the census, there’s a wide range of support services available.

You can get help to complete your census form online. Trained volunteers at the Census Support Centre at Sutton Central Library can help you complete the census over the phone. You can also make an appointment to visit in person, in line with COVID-19 regulations. Call 020 8770 4774 or 020 8770 4772 to speak to a volunteer. Support is available Monday to Wednesday 10am to 5.30pm, Thursday 1pm to 7pm, Friday 10am to 5.30pm and Saturday 10am to 2.30pm.

You can also request support for yourself or someone else from the ONS, including: 

  • Guidance and help in many languages and formats 

  • A paper version of the questionnaire, if you prefer

  • Accessible census guidance, for example, in braille

There is a help area on the census website. It covers everything from who to include on the questionnaire to how to answer each question. 

If you cannot find what you need there, Sutton has a dedicated Census Engagement Manager from the ONS. You can email Daniel directly, or get in touch via Twitter, @CensusSutton

There’s also a contact centre where census staff will be on hand to give help in a web chat or on social media, or you can call 0800 141 2021 to get help over the phone.  

If you need help, you can visit where there’s a wide range of support services available.


Follow-up visits from ONS field officers

From Tuesday 23 March, field officers working for the ONS will visit households who have not completed the Census. Genuine Census officials will: 

  • Carry an ID card with their photograph and name

  • Only call between 09:00 and 20:00

  • Never ask for money or bank details

  • Never need to enter your home

  • Carry Census leaflets and paper questionnaires with them

For further advice, call the ONS contact centre on 0800 141 2021.

sutton council, census