Children's First Contact Service (CFCS) | What to do if you are worried about a child | Sutton Council
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Information from the London Borough of Sutton

What to do if you are worried about a child

Children's First Contact Service (CFCS)

As a local authority, we are committed to protecting and safeguarding children and young people in the Borough. In order to do this effectively, the Children’s First Contact Service (CFCS) has been designed and implemented as part of the work undertaken by the Sutton Local Safeguarding Children Partnership to replace the existing multiple entry points with a single quick and easy referral and assessment pathway to access Children’s Social Care in the London borough of Sutton. This will reduce any potential confusion, duplication or delay. If you want more information, please read through the bite size briefing.

As part of this service, the CFCS referral form is now the quickest and easiest way to access support from Children’s Services. This single referral form will be the new format for the following:

  • Multi-agency Safeguarding Hub (MASH) - Referral Form
  • Early Help Request
  • Parenting Plus Referral
  • Children with Disabilities - Access point referral

Children's First Contact Service referral form

In acknowledgement of the Government’s plans to tackle COVID-19 and our planned response to the anticipated increase in referrals, Sutton Children’s Services will be prioritising it’s resources to ensure the continued capacity to respond to safeguarding referrals.

We will be unable to accept any referrals for Tier 2, Early Help support as indicated on the CFCS referral form under levels of concern for 5, 6, 7 & 8. A range of other information, advice and support available locally and nationally that may be of assistance can be found on Sutton's Local Offer 

This may also have an impact on the support you are receiving from the Early Help service. 

As part of our planned response to an expected increase in referrals to the Children’s First Contact Service (CFCS), we have set up an additional line for calling into CFCS.

CFCS additional telephone number - 020 8770 6072

If you are unsure of the support needed or if needs change and escalate during this time please discuss this with the CFCS team on:

CFCS 020 8770 6001
CFCS 020 8770 6072
CFCS@Sutton.gov.uk

CFCS Team are available Monday to Friday - 9am - 5pm