Social care - Help for Carers

Record details

Name of service
Help for Carers
Commissioned by The London Borough of Sutton
Vestry Hall
London Road
Journey Planner

Matthew Deefholts
020 8648 9677
About the service
Caring for Carers
Overview of the service
Help for Carers provides respite for the carers of vulnerable people of any age by assuming the caring role from the carer while they have a few hours break.
Communication and interaction needs
Language disorders, verbal dyspraxia, autistic spectrum disorders, communication needs, etc
Cognition and learning needs
Moderate learning difficulties, severe learning difficulties, profound and multiple learning difficulties, specific learning difficulties.
Social, emotional and mental health difficulties
Anxiety or depression, ADHD, eating disorders, attachment disorder, challenging behaviour, etc
Sensory needs
Visual impairments, hearing impairments.
Physical needs
Cerebral palsy, muscular dystrophy, mobility.
Specific or complex health needs
Epilepsy, diabetes, wheelchair dependency, allergies requiring use of epi pen, personal care needs.
Categories of need
Complex health needs, Mild Learning Difficulty / Disability, Moderate Learning Difficulties/ Disability (MLD), Severe Learning Difficulties/ Disability (SLD), Mild Speech and Language difficulty, Moderate Speech and Language difficulty, Severe Speech and Language difficulty, SpLD (Specific learning Difficulties), Mobility Disabilities, Angelman Syndrome, Muscular Dystrophy, Communication needs (Speech, Language and Communication), Autistic Spectrum Conditions, Down Syndrome, Social, Mental and Emotional Health, Visual Impairment, Cerebral Palsy, Hearing Impairment, Spina Bifida, Challenging Behaviour, Personal Care Needs, Fragile X, Global Development Delay
Age ranges
0-2, 3-4, 5-7, 8-11, 12-15, 16-18, 18-20, 20-25
Who we provide for
Service availability
Anytime required
What we do
Support the carers and families of children with various conditions and disabilities by taking over the caring role.
By doing this we can do many things with the child such as socialising, outings, sensory play, etc.
All our staff are trained to a high level, DBS checked and we are able to give you a tailored/bespoke support plan specifically to meet the needs of the child.
We endeavour to keep the same worker with the child, to ensure familiarity and consistency of care.
Is there a waiting list?
Are there any taster sessions?
Do you need a support worker?
Can you take your support worker with you?
Does parent / carer have to stay?
Is parent / carer allowed to stay?
Can siblings attend?
Staff SEND skills
All our staff are trained in mandatory subjects, such as Moving/Handling, Emergency First Aid, Health & Safety, Medication Awareness, Personal Care, Safeguarding (adult and children), Equal Opportunities/Diversity, Food Hygiene.
Additionally we provide extra training on subjects such as Medication Giving, PEG feeding/Gastric feeding/Epipen use, Makaton.
Have staff had safeguarding training in last year?
Staff Disability Awareness trained in last year?
Complaints procedure
Are staff trained in specialist interventions?
Are there staff trained in manual handling?
Assessing child safety
All our staff are interviewed, providing two references, enhanced DBS checked, have a right to work in the UK. They will then go through an intense induction course before being allowed to shadow with our existing members of staff until we feel they are ready to work alone.
Referral routes
You can be referred by social services, or if you wish to pay privately, we can accept self-referrals.
Deciding who can use the service
Social services perform an initial assessment and should you meet the criteria, you may be referred to Crossroads. Your social worker should keep you informed at all times regarding the process and the reasoning behind the decisions made.
As soon as we receive a referral from Social Services, we will make contact with the family within 5 working days to arrange a suitable time to visit the house to complete our risk assessment and support plan.
Is there a charge for the service?
Payment methods
Direct payments, Personal budgets, Own funds
Our service is normally delivered in the carer's home but can include meeting the cared for at venues such as their schools or day centres.
Accessibility features
Our Service is delivered in the home
Communication methods used
Signs and symbols, Makaton, PECS, Sign supported English
Respite & Support
Respite & Short Breaks
Education and childcare
Childcare & Early years
Leisure and play
Friendships & relationships
Preparation for adulthood
Parents, siblings and Family carers
Communicating with parents and carers
Parent carers are involved in the initial setting up of the support plan. Also, if the child is able, we would include them in any decisions made about the care provided.
We send literature to the carer, following referral for their perusal.
We can use interpreters where communication proves difficult.
We can provide feedback to the carer at the end of the session, as well as using written documents that stays within the home, for reference.
We can also signpost service users to other useful organisations.
Is the service fully accessible?
Our service is provided in the carer's home or an agreed location.
Ensuring inclusion
Our service is provided on a 1:1 basis