Social care - Jigsaw4u Disabled Children's Participation Service

Record details

Name of service
Jigsaw4u Disabled Children's Participation Service
Commissioned by The London Borough of Sutton
40 Mill Green Road
Journey Planner
Michelle Mullarkey
020 8687 1384
About the service
Jigsaw4u's Disabled Children's Participation Service Local Offer
Overview of the service
Targeted participation service for disabled children and young people, funded by London Borough of Sutton. We run groups for 11-25 year olds, but outreach consultations are offered to organisations working with disabled children and young people of all ages and disabilities. We listen to the voice of disabled young people, help them to have their voices heard by others and get them involved in creating change for young people.
Communication and interaction needs
Language disorders Verbal Dyspraxia ASD - Autism Spectrum Disorders Communication needs
Cognition and learning needs
DyslexiaMild and Moderate Learning Difficulties
Social, emotional and mental health difficulties
Anxiety or depressionADHDEating DisordersAttachment DisorderChallenging Behaviour
Sensory needs
Visual ImpairmentsPartial hearing impairments (We do not currently have a member of staff trained in British Sign Language)
Physical needs
Cerebral PalsyMuscular DystrophyMobility
Specific or complex health needs
EpilepsyDiabetesWheelchair DependencyAllergies
Categories of need
Mild Learning Difficulty / Disability, Moderate Learning Difficulties/ Disability (MLD), Mild Speech and Language difficulty, Moderate Speech and Language difficulty, Mobility Disabilities, Muscular Dystrophy, Communication needs (Speech, Language and Communication), Autistic Spectrum Conditions, Down Syndrome, Social, Mental and Emotional Health, Visual Impairment, Cerebral Palsy, Spina Bifida, Challenging Behaviour, Global Development Delay
Age ranges
5-7, 8-11, 12-15, 16-18, 18-20, 20-25
Who we provide for
Service availability
All through the year. Week days. Days and times vary depending on availability. Evenings in terms time, Day time in school holidays.
What we do
The purpose of the service is to get the views of disabled young people, and ensure that their voices are heard on issues that affect them and their peers. We run regular groups where young people discuss issues affecting them and other young people. We are also asked by The London Borough of Sutton, and other outside agencies, to consult with young people about an issue or project occurring at the time, examples include: Improvements to services for young people, travelling, safety and transition. During these groups we also: play games, do drama, art, listen to music, anything the young people find fun and relaxing.

As a result of being actively involved in participation and attending groups young people:
• Make friends
• Learn to manage new places and people
• Learn social skills -turn taking, tolerance, team work, managing others' difficult behaviour
• Improve their confidence and self esteem
• Improve their communication skills
• Practice speaking in public

The young people involved with Jigsaw4u are also given opportunities to take part in other local or national projects, or they can attend skills workshops and days out that we put on. There is no time limit to our service; we will keep involving young people in our projects for as long as they want to be involved.

It is preferable for young people to participate on their own, to help them gain independence and confidence away from their parents/carers, however parents are welcome to stay if the young people prefer.
Is there a waiting list?
Are there any taster sessions?
Do you need a support worker?
Can you take your support worker with you?
Does parent / carer have to stay?
Is parent / carer allowed to stay?
Can siblings attend?
Staff SEND skills
Our Participation Coordinator has completed the following training: Initial Child Protection and Child Protection Refresher, Safeguarding Against Bullying, Disability Awareness Training/Safeguarding Children with Disabilities, Engaging Difficult Families, Life Star - Outcomes Tool for People with Learning Difficulties.Jigsaw4u's policy is that every member of staff receives basic child protection training regularly and then additional training based on their project area - i.e. Disability Awareness, Domestic Violence, Advocacy etcWe have a 3 weekly supervision policy and an annual appraisal. The Participation Coordinator also has quarterly supervision with our contract monitor from The London Borough of Sutton's Children and Young People's Commissioning Team during which safeguarding concerns and training needs are discussed.
Have staff had safeguarding training in last year?
Staff Disability Awareness trained in last year?
Complaints procedure
Are staff trained in specialist interventions?
Are there staff trained in manual handling?
Assessing child safety
We aim to have a 1:3 or 1:4 ratio in any group - however this depends on the level of need of each young person.In our initial registration form we ask parents to state whether their child needs any specific support (i.e. 1:1 supervision) and we will then use volunteers/additional Jigsaw4u staff according to numbers and need. We also meet with the young people and their parent/s before they attend a group so that we can assess their level of need before we put them in a group setting. With new young people to the group parents are offered the opportunity to stay either in or outside of the group, if we have any concerns about managing the child's behaviour and keeping the group safe. All staff and volunteers at Jigsaw4u have DBS checks, and all volunteers have completed an 8 week training programme at Jigsaw4u that includes Child Protection and Safeguarding and Disability Awareness Training. We have an Expert in Volunteering Certificate and a PQASSO (Practical Quality Assurance Systems for Small Organisations) Level 1 Quality Mark. Our Director of Operations is our designated child protection lead.In the building we have a quiet space next to our family room where young people can go if they need time out, or they need to calm down. We also have a secured garden that young people can use, accompanied by a member of staff, if they need another space to calm down.Staff receive 3 weekly supervision and volunteers also receive supervision from the volunteer coordinator and/or relevant project manager.
Referral routes
Referrals can come from any individual or professional. We do not require an official referral, but we ask that families fill out our registration form. This gives us the contact details of the child and family, and information on additional support required i.e. 1:1 supervision, visual aids, communication aids. Self referrals are our most popular form of referral at the moment.
Deciding who can use the service
The Participation Service is open to all children and young people with a disability so there is no further criteria determining eligibility. The only decision that is made is what the Participation Coordinator, the young person and their parent/carers believe is the most appropriate form of the service for each young person. This could be group work, 1:1 consultation, skills workshops or a consultation conducted at that young person's current provision.
Is there a charge for the service?
Payment methods
Own funds
We do not have hoist and trackingOur service is primarily delivered at our offices on Mill Green Road, however due to being a listed building this is not fully accessible. If we are holding an open group, or if we know we have young people attending that we can't accommodate in our building, we will hold our groups at other locations e.g. Scola, Phoenix Centre, Life Centre, Sutton Civic Centre.
Accessibility features
Secure environment, Time out / quiet area, Low stimulus environment, Accessible parking
Communication methods used
Respite & Support
Respite & Short Breaks, Emotional Well-being, Advocacy, Support groups and Voluntary Organisations
Education and childcare
Leisure and play
Clubs & activities, Things to do, Holidays, Friendships & relationships
Preparation for adulthood
Getting involved, Getting around, Being an adult, Travel training
Communicating with parents and carers
As we are a participation service we regularly respond to requests from young people and parents as to how they would like us to run the service, and what activities they would like us to put on. Young people are encouraged to choose the issues we discuss and are regularly asked their views on issues and campaigns from outside agencies. We also respond to identified needs in other areas that aren't just participation, and we will do our best to provide these services too, to ensure the continued participation of our young people.If we have any families who do not have English as their first language we would look to find an interpreter who could facilitate meetings. I have also had resources translated into different languages in certain cases.After every session we have informal feedback on how the group went and I encourage the young people to feedback to their parents about the aims and objectives of the session, or what we discussed, so that they can show they are engaging with the group discussion.In certain 'skills based' workshops such as social skills groups we use goal setting and evaluation forms to follow a young person's progress in specific areas that they wanted to work on. The programme is then run based on the issues the young people identified as needing help with.
Is the service fully accessible?
Our main office is not fully wheelchair accessible, nor does it have accessible changing/toilet facilities. Unfortunately as the building is listed we can't make these changes, so we try to be very flexible with where we deliver our services to make sure we can meet the needs of all potential service users.We try to maintain a routine with staff and with structures of sessions to ensure that young people who struggle with changes in routines are put at ease. We can use social stories if the young person finds this helpful, so that they know what they are doing when, when it is going to begin and end etc.In our initial registration form we ask parents to tell us what specific support that young person might need before we meet, so that we can try to put this place for that young person and family. We currently work largely with young people with learning difficulties, communication difficulties or social and emotional disabilities and so our service works with mainly this in mind. We might use:- Hands out with bullet points of our topics- Picture cards (PECS)- Drawing- Videos - Drama. However we are happy to put in any additional resource or support depending on the growing needs of the group, so let us know when you fill in your registration form or make an enquiry.
Ensuring inclusion
The main aim of the group is to ensure participation of all children and young people, and so we work very hard to make sure that the voices of all the young people are heard - in the way they would like to be heard.We have members of staff/volunteers assigned to various members of the group if we believe that they either need support in opening up and encouragement to speak in the group, or if we know that a young person has quite challenging behaviour that prevents other young people from the group getting involved. We have a Disability Support Officer that can also work 1:1 with young people if they need any extra support in a particular area. He also has experience of living and working with a disability and so can really relate to the young people's needs. We try to maintain a balance within the group so that everyone gets a chance to speak up, or get involved in various activities.We offer different activities to all young people and they decide which ones they would like to attend or not, and within the groups we often have different young people doing different things depending on what they enjoy - writing, drawing, acting etc.We keep regular contact with parents of the young people and regular feedback is encouraged about how the young person is enjoying the group and whether anything can be done to improve their experience.