Social care - Off the Record Youth Counselling

Record details

Name of service
Off The Record Sutton
Commissioned by The London Borough of Sutton
172 Croydon Road, Beddington, Surrey
Journey Planner
Lisa Malangone
020 8680 8899
About the service
Free counselling for young people aged 11-25 in Sutton.
Overview of the service
We provide a face to face confidential counselling service for young people (11-25) who have a connection with the borough of Sutton.
Communication and interaction needs
We do work with young people with disabilities and learning difficulties in terms of providing emotional support.
Cognition and learning needs
We provide emotional support to young people with theses types of difficulty
Social, emotional and mental health difficulties
Tier 2 counselling for a range of emotional issues and mental health issues.
Sensory needs
As Above
Physical needs
As above
Specific or complex health needs
Categories of need
Social, Mental and Emotional Health
Age ranges
8-11, 12-15, 16-18, 18-20, 20-25
Who we provide for
Service availability
Monday - Thursday, 3.30pm - 9.30pm
What we do
We provide a Tier 2 counselling service for young people aiming to support them in resolving emotional distress and finding more healthful coping strategies and begin to realise their potential.
Is there a waiting list?
Are there any taster sessions?
Do you need a support worker?
Can you take your support worker with you?
Does parent / carer have to stay?
Is parent / carer allowed to stay?
Can siblings attend?
Staff SEND skills
We have a qualified counsellor with an education background who is qualified in educational support and working with young people with SEND, although it is important to say that this is not the focus of then service we provide.
Have staff had safeguarding training in last year?
Staff Disability Awareness trained in last year?
Complaints procedure
Are staff trained in specialist interventions?
Are there staff trained in manual handling?
Assessing child safety
We are a professionally qualified counselling team, working within the BACP ethical Framework for Counselling. We offer high levels of confidentiality to our clients, and always undertake a risk assessment before contracting with a young person.
Referral routes
All referrals to our counselling service go via the Single Point of Access. We recommend this route for anyone under 18 to ensure the most appropriate service is offered. Referral forms are available to download from our website.
Deciding who can use the service
We offer most young people a service, unless we feel that there may be another more appropriate service for them, for instance if they have complex mental health needs.We have a waiting list of 8-10 weeks for assessmentWe have a waiting list of 12 weeks plus for on-going counselling.We do prioritise clients who are at risk.
Is there a charge for the service?
Payment methods
Own funds
Accessibility features
Wheelchair Access, Accessible toilets
Respite & Support
Emotional Well-being
Education and childcare
Schools, Colleges & Post 16
Leisure and play
Friendships & relationships
Preparation for adulthood
Staying healthy
Communicating with parents and carers
We offer high levels of confidentiality to our clients and work with Fraser standards. We have minimal communication with parents and carers and as far as possible keep our communication with our clients. This said we will talk to parents if requested and will confirm appointment details with them. We may also on occasion discuss issues around risk.