Social care - Symbol UK - Speech and Language Therapy Services

Record details

Name of service
Symbol UK - Speech and Language Therapy Services
Commissioned by The London Borough of Sutton
Yes
Address
Dickley Court
Lenham
Maidstone
ME17 2DD

Journey Planner

Contact
Reception
Telephone
01622 859216
email
info@symboluk.co.uk
website
http://www.symboluk.co.uk
facebook
https://www.facebook.com/symboluk
About the service
Symbol UK - Speech and Language Team Local Offer
Overview of the service
Symbol UK specialise in developing communication, social and independence skills in children, young people and adults with disabilities and additional needs.

We offer:
• Initial assessment including discussion with parents/carers and liaison with other professionals supporting the family.
• A documented plan outlining specific targets and the strategies or support which will enable them to be met.
• Targeted support
• Groups
• Camps
• Workshops
• Specialist support
• Individual work
• Mentoring
Communication and interaction needs
Yes
Cognition and learning needs
Yes
Social, emotional and mental health difficulties
Yes
Sensory needs
Yes
Physical needs
Yes
Specific or complex health needs
Yes
Categories of need
Complex health needs, Mild Learning Difficulty / Disability, Moderate Learning Difficulties/ Disability (MLD), Severe Learning Difficulties/ Disability (SLD), Mild Speech and Language difficulty, Moderate Speech and Language difficulty, Severe Speech and Language difficulty, SpLD (Specific learning Difficulties), Communication needs (Speech, Language and Communication), Autistic Spectrum Conditions, Down Syndrome, Social, Mental and Emotional Health, Cerebral Palsy, Hearing Impairment, Challenging Behaviour, Global Development Delay
Age ranges
0-25
Who we provide for
Mixed
Service availability
Generally Monday to Friday 9-5 but some evenings and Saturdays may be offered.
What we do
Symbol UK specialise in developing communication, social and independence skills in children, young people and adults with disabilities and additional needs.

We offer:
• Initial assessment including discussion with parents/carers and liaison with other professionals supporting the family.
• A documented plan outlining specific targets and the strategies or support which will enable them to be met.
• Targeted support
• Groups
• Camps
• Workshops
• Specialist support
• Individual work
• Mentoring

Following an initial assessment, priority targets are set towards

• becoming increasingly confident and independent,
• becoming able to ensure own safety
• being increasingly able to participate in social and community life without the need for accompanying parents or other adult carers
• entering adult life equipped to achieve potential in terms of health, education, employment and training, self-care, living independently, relationships and community participation.
Is there a waiting list?
No
Are there any taster sessions?
No
Do you need a support worker?
No
Can you take your support worker with you?
Yes
Does parent / carer have to stay?
No
Is parent / carer allowed to stay?
Yes
Can siblings attend?
Yes
Staff SEND skills
Many of the staff are specialist speech and language therapists or speech and language therapy assistants. They receive mandatory Safeguarding training on a regular basis alongside an annual training programme based on needs identified through the appraisal process. Competency frameworks are in place and followed by relevant staff e.g. Support Staff Competences, Newly Qualified Staff Competences, Eating and Drinking Competences, Working with ASD Competences, Working with Down syndrome Competences.

Training is provided in Makaton and any other relevant clinical skills.
Non-clinical training is also provided e.g. time management, presentation skills, coaching and mentoring, supervision.
Have staff had safeguarding training in last year?
Yes
Staff Disability Awareness trained in last year?
Yes
Complaints procedure
Yes
Are staff trained in specialist interventions?
Yes
Are there staff trained in manual handling?
No
Assessing child safety
Many of the staff are specialist speech and language therapists or speech and language therapy assistants. They receive mandatory Safeguarding training on a regular basis.

Symbol staff work within policies covering areas of safeguarding as well as managing risk, which means that all settings will have been risk-assessed before a service is offered to a child or family.
Referral routes
We offer an open referral system, which means that anyone can refer to the service.
Deciding who can use the service
Decisions about who can use the service are made in consultation with the referrer and the family and are dependent on funding being available.
Is there a charge for the service?
Yes
Payment methods
Direct payments, Personal budgets, Care package from LA, Own funds
Facilities
Services are delivered in the most appropriate setting - sometimes the child or young person's home.

The service is new so is not currently established in any particular community venues but these will be established as the service develops.
Accessibility features
Our Service is delivered in the home
Communication methods used
Signs and symbols, British Sign Language, AAC (Augmentative and Alternative Communication), Makaton, PECS
Respite & Support
Support and family members
Education and childcare
In school therapies, SEN Support, Childcare & Early years, Learning from home
Leisure and play
Friendships & relationships
Preparation for adulthood
Getting involved, Independent living, Being an adult
Communicating with parents and carers
Children and young people referred to us will receive an initial assessment including discussion with parents and carers and liaison with other professionals involved with the family.

All families will have a documented plan outlining the specific targets for their child and the strategies or support which will enable them to meet them.We mainly seek the views of our service users by asking them for feedback and asking them what services they want. As speech and language therapists we are conscious of supporting children and young people and their families to communicate their views.

We use a range of things to help such as Makaton signs and symbols, which are widely used to support children and young people who have speech, language and communication needs. We also use Talking Mats, which allow children and young people with limited expressive communication to make choices and make their feelings known. Within our team we have staff who are trained in Signalong and BSL.

Where parent carers do not have English as a first language we will use interpreters to support our work.

We offer a number of workshops for parents to help them support their child with speech, language and communication needs.

Feedback is given in the most appropriate way including communication books and support such as visual timetables, communication passports are all used.
Is the service fully accessible?
Our services will be delivered in the home or out in the community.
Ensuring inclusion
By having the right level of support and ensuring that we communicate at the right level we aim to ensure that all children and young people are included.
rating button