Disabled Persons Freedom Pass
The Freedom Pass gives free travel on most public transport in London at any time.
Your pass will look similar to this with your picture on it:
You can only apply from the London Borough of Sutton at Civic Offices, St Nicholas Way, Sutton SM1 1EA.
If your application is approved a letter will be sent to you asking you to attend Civic Offices to provide a photograph which will allow your pass to be produced. You must attend in person.
Download the disabled persons application form [138kb] for a Freedom Pass.
Freedom Passes are issued in line with the central principle of the DDA definition. The types of disability that enable people to claim the statutory minimum are those which are permanent, or which have lasted at least 12 months and have a substantial effect on a person's ability to carry out normal day to day activities.
Phone First Contact: 020 8770 6080
Address: Freedom Passes, Concessionary Travel, London Borough of Sutton, Civic Offices, St. Nicholas Way, Sutton, SM1 1EA
What to do if your Freedom Pass is lost, stolen, faulty or damaged
From 1 November 2012 a £10 administration fee will be charged by London Councils to replace lost or faulty Freedom Passes.
To replace your Freedom Pass please contact the Freedom Pass customer helpline on 03003301433.
Methods of payment are by debit/credit card, cheque or postal order. If you cannot pay by these methods please call Sutton Council on 020 8770 6080.
Further details are available on http://www.londoncouncils.gov.uk/services/freedompass/loststolen/
Renewing your Disabled Freedom Pass
Disabled Freedom Passes are valid for five years from the date of issue. Some Disabled Freedom Passes will expire on the 31/03/2015.
Disabled Freedom Pass holders who have a pass that expires on this date, have been contacted by post about how to renew their pass.
If you have not received a letter yet please contact the Concessionary Travel Team on
0208 770 4578
If you have changed address since you were issued with your Freedom Pass, please ensure that you inform London Councils on 0300 330 1433