What if I experience problems?
If you have waited for confirmation that your payment has been accepted and you have not received anything and/or you have received an error message, your authorisation may have experienced technical problems.
Please wait five minutes and then try again. If the problem persists, contact Customer Services at email@example.com . Please do not send your card details by standard email. If you do not have access to email then please contact the help line, on 0208 770 5000 during office hours of 8:00am to 6:00pm.