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Performance library

image showing the Customer Service Excellence colour logo

Customer Charter

The purpose of our Customer Services Charter is to define the standard of response that you as a user of council services can expect when contacting us.

Performance & Customer Satisfaction

View charts and data about Sutton's performance from 2013-2014 and see how satisfied our customers have been with our services.

Customer Service Excellence 2014/15

image showing the Customer Service Excellence colour logo Customer Service Excellence 2014/15 For the 16th year Customer Services have retained the Customer Services excellence award for their reception telephone and web services.