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Performance library

image showing the Customer Service Excellence colour logo

Customer Charter

The purpose of our Customer Services Charter is to define the standard of response that you as a user of council services can expect when contacting us.

Performance & Customer Satisfaction

View charts and data about Sutton's 2014 performance and see how satisfied our customers have been with our services.

Customer Service Excellence 2015/16

image showing the Customer Service Excellence colour logo Customer Services has retained the Customer Service Excellence award for the 17th consecutive year. The Council has been praised for its approach to customer service including its campaign to involve residents in shaping the future of services.