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Anti Social Behaviour Service Charter

Sutton is a safe Borough with low levels of crime and anti-social behaviour (ASB). However we know our residents are concerned about these issues. How safe people feel affects their quality of life. The Council and Police work hard together and with other partners and our residents so that every member of the community to enjoy their home and neighbourhood safely and peacefully.

Anti-social behaviour (ASB) can be a serious problem affecting the quality of life of individuals, families and communities. ASB can be defined as 'Acting in a manner which causes harassment, alarm or distress to other people.' As part of our continued efforts to work together to keep Sutton safe the Council has invested in a jointly run ASB Unit to coordinate our prevention and enforcement activities - ranging from youth work to Anti-Social Behaviour Orders (ASBOs) where appropriate.

Reducing the amount of ASB and people's fear

Over the last five years we have seen consistent decreases in disorder calls to Police and also the extent to which people are concerned about ASB in the Borough. We will continue to measure people's concerns and we aim to maintain this trend. Specifically we will:

  • target the most prolific ASB offenders and undertake appropriate intervention and statutory interventions via the Borough Anti-Social Behaviour Unit.
  • use informal outreach and diversionary activities to prevent ASB
  • use Acceptable Behaviour Contracts (ABCs) to reduce the risk of young people formally entering the youth justice system.
  • promote the positive contribution to the community made by the majority of Sutton's young people.

Taking reports of ASB seriously, keeping victims informed of action taken.

We will take all reports of ASB seriously. To underline our determination to tackle ASB every report will receive a follow up visit from the Safer Neighbourhood Team and an information pack for victims of ASB. We will update victims on progress.

Support and help for victims of ASB

  • Victims and sufferers who report anti-social behaviour and who do not require an immediate response will be contacted within 24 hours.
  • We will usually visit anyone who makes a call reporting ASB within a maximum of 5 working days.
  • The officer making the visit will provide his name and team contact details.
  • We will provide observation sheets with guidance to record incidents. We will regularly review this information and agree on what action can be taken.
  • We will contact you via telephone, text, email, letter, or in person (as requested by you and at an appropriate time to suit you).
  • A dedicated person will be available at Sutton Magistrates court to help you through the court process.

Provide residents with a right of complaint

Residents can complain in respect of ineffective action by contacting the local council on 020 8770 5000 or the police on 0300 123 1212. They can also complain via the Metropolitan Police Reward and Resolution website.

Regular Updates

Local Ward Panels, Local Committees and door to door leaflets will be used to provide regular updates to the community. We will also post information in respect of ASBOs etc on the Safer Neighbourhoods website under the Justice Seen, Justice Done banner and on the Community Safe website

Ensuring better links between neighbourhood policing and other partners.

The Council, Police and other agencies in the Borough are committed to tackling ASB. They meet fortnightly to agree how joint solutions to common problems can be made.