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Multi-Agency Safeguarding Hub

The multi-agency safeguarding hub (MASH) brings together a variety of agencies into an integrated multi-agency team, where they share information appropriately and securely on children, or young people in order to take timely and appropriate actions

Agencies represented in Sutton's MASH include;

  • Social Services
  • Police
  • Education
  • Health
  • Voluntary Sector

Where additional information is required to ensure that a child is safe, MASH staff will share information. Based on the information gathered MASH staff decide on what appropriate action needs to take place - whether it be a social work assessment, referral to early help services, or no further action.

How to contact MASH

Before contacting the MASH you need to consider whether the child or young person's needs can be met by services from within your own agency, or by other professionals already involved with the family.

If you are not sure about the needs of the child or whether you should make a referral you can call the MASH using the contact details below to discuss the case with professionals in the MASH.

We know that it is sometimes difficult to decide the appropriate point of intervention. To help you to determine levels of need when making your own assessment, please refer to the multi-agency additional needs descriptors using the London Continuum of Need. Again, you can always contact the MASH team for advice.

Before contacting MASH you should always get the consent of the parents or carers, except where a child is considered to be at risk of harm and you believe that seeking parental consent may increase this risk.

Immediate Child Protection Concerns

If you believe that urgent action is needed because, for example, a child is in immediate danger or needs accommodation (Level 4 of the London Continuum of Need) phone the MASH on 020 8649 0418  (Out of hours: 020 8770 5000) and give as much information as you can.  You must follow up your telephone call by sending a completed MASH referral form (which can be downloaded from the right hand side of this page) to the MASH within 24 hours.

Other Child Protection concerns

If you have a Child Protection concern but urgent and immediate action is not needed (Level 3 of the London Continuum of Need), you must complete a MASH Referral form in as much detail as possible and send it to the MASH at

All other concerns

For any other concerns, or where a CAF has already been completed you should send this to the MASH. Please note: Formerly professionals were required to complete a CAF when making a referral to MASH. This is no longer the case and CAFs should only be sent to MASH when one is already in existence. In all other circumstances a MASH referral form should be completed (which can be downloaded from the right hand side of this page).

Whichever form is used, it should be shared with the parent or carer and, where appropriate, with the child, prior to making the enquiry. The information you provide will support threshold decisions and contribute to any subsequent assessments, such as an Initial  Assessment.

After making an enquiry

Once a fuller picture about the case has been established by the MASH, the MASH manager will decide on the most appropriate decision to take.

You will be notified in writing as to the outcome of the contact

Enquiries / Referrals meeting the threshold for social services intervention are passed to the Referral and Assessment Service (RAS) from the MASH and can come from any agency or member of the public. Where the threshold is not met the MASH will provide information and advice and will  help to identify and to signpost towards other sources of support.  

Sharing information

When a MASH enquiry is received, staff working within MASH will gather and share information they hold which is relevant to the enquiry. This is done in order to ensure timely and appropriate action can take place.

All information shared within MASH will be held securely on Frameworki, which is the Council's secure electronic social care system

Contact Details

Sutton Multi-Agency Safeguarding Hub
1st Floor Sutton Police Station
6 Carshalton Road

Email: or

Telephone: 020 8649 0418

Fax: 020 8649 0416

Out of Hours Support (Children's Emergency Duty Team): 020 8770 5000

For further information on Safeguarding Children in Sutton please see the Sutton Local Safeguarding Children Board page