Vehicle crossing and dropped kerb guidance and enforcement
Please note the contravention is only deemed to occur if any part of the vehicle is adjacent to the lowered flat section of the dropped kerb - this does not include the angled section of the kerb.
To request enforcement for a vehicle obstructing your dropped kerb please call Indigo (formerly VINCI Park) on 020 8661 0096 during operational hours.
Please note that operational hours and response time is subject to available resources.
You will be asked for your name and address and the Civil Enforcement Officer will knock at your door to confirm that you are the householder before issuing a Penalty Charge Notice (PCN).
The issue of illegal crossing of the pavement to access a property, where a dropped kerb is not in place, is not a Parking Enforcement issue. The Highways Authority has powers to take enforcement action under Sections 80 and 184 of the Highways Act and Section 16 of the London Local Authorities Act 2003. These issues are dealt with by the Shared Highways Service. To report please call 020 8770 5000.