Free information and advice

Family Information Service (FIS)

We provide free information, advice and guidance on childcare, early education, activities and services for children and young people aged between 0-19 (or 25 if the young person has an additional need) in the London Borough of Sutton.

We hold the only childcare database in the borough which contains comprehensive information about Ofsted-registered childcare (the Family Service Directory). By searching the directory, you can locate registered childminders, day nurseries, preschools, breakfast clubs, after school clubs and holiday schemes in your area. You can also find local leisure activities and other types of family support.  

FIS Plus+ brokerage service

If you are having difficulty finding childcare or accessing a particular service, then you can request additional support through our free FIS Plus+ service. Our Advisors will go the extra mile to help you try and find the childcare that meets your needs.


We regularly take our service out into the community to give more people access to our information and advice. We attend:

  • schools,
  • children's centres
  • community venues and 
  • many other local events that take place in Sutton.

Whether you’re a parent looking to return to work, have just had a baby, or need to arrange childcare for your child, the outreach programme provides an opportunity for you to meet one of our team to get practical advice and comprehensive listings of services that can help you.

To find out where we are this month please view our outreach events calendar to the right of this page.

Parent workshops 

We run the following parent workshops in the community: 

  • Choosing Childcare in the London Borough of Sutton
  • Nursery and School Admission Advice

To find out more about these workshops and more please contact us.

Contact us 

We are open Monday to Friday, 9am to 5pm and can be contacted via:

T: 020 8770 6000

You can also talk to an FIS Advisor at the Sutton Civic Offices (booth 2) every Monday between  9am and 12pm. No appointment is necessary.