Travel assistance

Change of circumstances – including moving house or changing school

Tell us!

If you are receiving transport, it will be based on your circumstances, including your home address and the school your child is attending. If you are moving house, or your child is changing school, you must let us know. You should let us know as soon as possible. If you tell us on the day that you are moving, we are unlikely to be able to arrange transport at such short notice. You can contact us by:

What happens next

We will assess whether travel assistance can be provided from your new home or to the new school. If we can continue to provide assistance it may be with a different vehicle and crew.

How long it takes

Please allow up to ten working days for the change to take effect. If you have moved within this time, we may not be able to provide transport for your child. Instead you will need to make your own arrangements to get your child to and from school, whilst the new details are finalised with us.