Travel assistance

Appeal against our decision

Home to School Transport Appeals Process

London Borough of Sutton has a two stage home to school transport review/appeals process for parents who wish to challenge a decision about:

  • The transport arrangements offered
  • Their child’s eligibility
  • The distance measurement
  • The safety of the route

Stage one

A parent has 20 working days from receipt of the local authority’s home to school transport decision to make a written request asking for a review of the decision. The written request should detail why the parent believes the decision should be reviewed and give details of any personal and/or family circumstances the parent believes should be considered when the decision is reviewed.

Within 20 working days of receipt of the parent’s written request a senior officer will review the original decision and send the parent a detailed written outcome setting out:

  • the nature of the decision reached
  • how the review was conducted (including the standard followed e.g. Road Safety GB)
  • information about other departments and/or agencies that were consulted as part of the process
  • what factors were considered
  • the rationale for the decision reached
  • information about escalation to stage two (if appropriate)

Stage two

A parent has 20 working days from receipt of the local authority’s stage one decision to make a written request to escalate the matter to stage two. Within 40 working days an independent appeal panel will consider written and verbal representations from the parent and officers and give a detailed written outcome setting out:

  • the nature of the decision reached
  • how the review was conducted (including the standard followed e.g. Road Safety GB)
  • information about other departments and/or agencies that were consulted as part of the process
  • what factors were considered
  • the rationale for the decision reached
  • information about escalation to the Local Government Ombudsman (see below)

The independent appeal panel members will be independent of the process to date and suitably experienced, to ensure a balance is achieved between meeting the needs of parents and the local authority, and that road safety requirements are complied with.

Local Government Ombudsman

There is a right of complaint to the Local Government Ombudsman if complainants consider that there was a failure to comply with the procedural rules or if there are any other irregularities in the way the appeal has been handled.

rating button