Customer charter

We aim to give the highest standard of customer care to all members of our community. When contacting us you can expect:

• Staff to acknowledge you, be courteous and give their name and their service area; 
• Your dealings with us will be treated as confidential and we will tell you if the information you provide is to be used for any other purpose; all of our staff will try to resolve issues at the first time you contact us; 
• All of our staff will communicate clearly according to your needs.