Help with your complaint | Feedback, complaints & compliments | Sutton Council
COVID-19 (Coronavirus) : Latest information and advice

What is the current situation with the COVID -19 (Coronavirus) and where to find more information.

Information from the London Borough of Sutton

Feedback, complaints & compliments

Help with your complaint

COVID-19 (Coronavirus) Update:
In line with government guidance, the Local Government and Social Care Ombudsman is not currently accepting new complaints. They will accept complaints again when the situation improves and government guidance changes. You can find the most up-to-date information at or by listening to the recorded message on 0300 061 0614

Who can help and support you to do this

  • A friend, neighbour or relative
  • Your doctor, carer or personal assistant
  • A Councillor, or your local Member of Parliament
  • Any other advocate of your choice

Please note that they will need to have your written permission to act for you.

You can also get help from Citizens Advice Bureau, telephone: 020 8405 3552, website:

If you are under 18, and are in care or leaving care, you can get help and support to make your complaint from a formal advocacy service which is independent from Sutton Council. For further information please contact:
The Volunteer Centre Sutton
Telephone:  020 8661 5900