Feedback, complaints & compliments

Adults Social Services complaints process

We will log and acknowledge your complaint within 3 working days.
We will appoint an investigating officer to look at your complaint and they will:

  • contact you to establish the full facts of your complaint and your desired outcomes
  • discuss the possibility of agreeing an acceptable resolution of your complaint without the need for formal investigation. Under these circumstances, written  confirmation of the resolution will be sent to you
  • Explain what happens next and how long it should take if a full investigation is required

 

To make a complaint, please fill out our online form.

What if you are not happy with the outcome?
You can contact the investigating officer to discuss it further or you can ask the Local Government Ombudsman to help.