Feedback, complaints & compliments

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Corporate complaints process

Stage 1 - local resolution
We will acknowledge your complaint within 7 working days. If we can deal with your feedback straight away we will let you know. Otherwise we will give you a detailed reply within 20 working days.

To make a complaint, please fill out our online form.

Stage 2 - investigation
If for any reason you are not happy with the outcome, please write to us within 28 days. We will arrange a Stage 2 Appeal.

This means that a senior council officer who has not been involved in your case before will reconsider your complaint and will send you a report within 20 working days or tell you if it will take longer and let you know when you can expect a full reply.

If you are still not happy
You can refer your complaint to the Local Government Ombudsman.

 

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