Insurance service - contact us

Insurance service contacts

General insurance enquiries

Any general council insurance enquiries can be made by calling the Insurance Service on 020 8770 5353 or send an email to

Claiming directly to the council

If you wish to make a claim for compensation directly against the council, you can use our online claim form. We recommend you read the ‘Claim Information’ page before completing this form.

Equality and diversity

Sutton Council is committed to promoting diversity and ensuring that we recognise and celebrate difference within the context of fairness and equality. If you have an impairment which may affect your communication with us please let us know so that we can make reasonable adjustments.


We are committed to improving the way we work and as such welcome your comments on your experience of our service. If you would like to provide feedback, you can do so by completing our online survey. Please note that this survey relates solely to your experience of our service and not decisions on liability.


If you feel that a this service hasn’t been properly delivered, you can make an official complaint. Please note your complaint should be regarding something that has happened in the last 12 months. For further information on our complaints process please visit our Feedback, complaints & compliments page.