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Worcester Park fire

Worcester Park fire information for residents

We are using this page to share information and updates about the Worcester Park fire.

If you've been affected by the fire, in the first instance please contact Metropolitan Thames Valley Housing and Berkeley St James staff on-site or if you do need to call Sutton Council please phone 020 8770 5000 where staff will be able to help you.

Please see the Latest FAQs and newsletters produced by Metropolitan Thames Valley

We ask that any Richmond House and Crayton House residents who are incurring, or have incurred additional costs (for example transport, or temporary housing for pets) to contact Metropolitan Thames Valley Housing who will make financial arrangements to support.

If you are feeling stressed or anxious you can access a number of mental health support services in Sutton. 

Your local councillors are:

Cllr Drew Heffernan can be reached via email @ 

Cllr Jenny Batt can be reached via email @

Cllr Tom Drummond can reached via email @

Resident meetings

Residents should meet at the front of Maple Lodge. The meeting will take place in the Aspen room.

Upcoming meetings: 

  • Richmond House Residents meeting: Weekly on Wednesday at 7pm.

Support available

Citizens Advice Bureau

Monday to Friday they are available by phone. There is a dedicated phone line for Hamptons residents only - 020 478 2141 or 0208 405 3553.  9am-5pm. 

Over the weekends people can leave a message via their website and they will respond on Mondays. 

The Red Cross 

Message from The Red Cross

From 21st September the British Red Cross will no longer have a physical presence at Maple Lodge, however, they will still be supporting people affected by the Worcester Park fire when requested. One of the ways that they can do this is by accompanying affected residents back to their properties so that they have the emotional support they need. Please be aware that they require as much notice as possible. If you would like British Red Cross to support you back to your homes, or for welfare support of any kind, please inform Metropolitan Thames Valley (either directly or through your keyworker) or the London Borough of Sutton: 0208 770 6304 (out of hours) 0208 770 5000 (office hours)


A huge thank you from Richmond House Residents to Businesses


Important security messages

Police update, Saturday 21st September 2019 – Richmond House

The physical forensic examination of Richmond House has now been concluded by the Metropolitan Police and London Fire Brigade. There is therefore no need for police to maintain control of Richmond House. Responsibility for the security and safety around Richmond House has now been passed to Metropolitan Thames Valley Housing, who have a security regime in place, whilst ongoing works continue within Richmond House.

Police resources have been withdrawn around the cordon and replaced with private security.

The local Safer Neighbourhood Team will continue with reassurance patrols on the Hamptons.

Please be aware of people coming onto the estate in high-vis jackets, asking residents for personal information. If you see this, please report it immediately to a police officer or a member of Metropolitan Thames Valley staff. Do not provide personal information to anyone unless they are wearing clear ID and are able to demonstrate which organisation they represent. 

The Police have issued a witness appeal. For details please view the Worcester Park Fire witness appeal

Public statements

Statement from the Leader of Council, Councillor Ruth Dombey, regarding fire in Worcester Park

London Fire Brigade statement

Advice from the London Fire Brigade on fire safety at home and request a fire safety check 

Berkeley Group statement

“We continue to support the LFB in their investigation into what happened. In the meantime, our priority remains to make sure residents are properly looked after.”

You can follow Sutton Council on Facebook and Twitter for regular updates.

There was a small second fire at The Hamptons over the weekend of 14-15 September at equipment not associated with any homes on site. It has now been fully extinguished. London Fire Brigade attended and Sutton Council officers remain present at the site. There is no cause for any concern regarding it affecting any homes.

Contact details

Contact Metropolitan Thames Valley

Contact Berkeley St James via email 

Donations and help

Thank you to everyone who has donated articles of clothing, due to your generous donations we are no longer in need of any further donations of clothes. 

A fundraising page has been created to support residents affected by the fire.