Worcester Park fire

If residents would like more information please follow this link

Worcester Park Fire

Worcester Park fire

Worcester Park fire information for residents

We are using this page to share information and updates about the Worcester Park fire. 

UPDATE - 15:00 Saturday 14 September - There was a small fire break out at The Hamptons at equipment not associated with any homes on site. It has now been fully extinguished. London Fire Brigade attended and Sutton Council officers remain present at the site. There is no cause for any concern regarding it affecting any homes.


If you've been affected by the fire, in the first instance please contact please contact the Metropolitan Thames Valley Housing and Berkeley St James staff on-site or if you do need to call Sutton Council please phone 020 8770 5000 where staff on a dedicated phone line will be ready to help you.

Please see the Latest FAQs and newsletters produced by Metropolitan Thames Valley

We ask that any Richmond House and Crayton House residents who are incurring, or have incurred. additional costs (for example transport, or temporary housing for pets) to contact us directly and Metropolitan Thames Valley will make financial arrangement to support them.

If you are feeling stressed or anxious you can access a number of mental health support services in Sutton. 

Cllr Drew Hefferman can be reached via email @ drew.hefferman@sutton.gov.uk 

Cllr Jenny Batt can be reached via email @ jenny.batt@sutton.gov.uk

Cllr Tom Drummond can reached via email @ tom.drummond@sutton.gov.uk

Resident meetings

Metropolitan Thames Valley and St James will hold an all resident meeting today (Friday 13th September) at 1pm and on Monday (16 September) at 8pm.

Upcoming meetings:

  • Monday 16th September at 8pm 
  • Tuesday 17th September at 2pm (Richmond House residents only) 
  • Wednesday 18th September at 8pm 
  • Friday 20th September at 1pm

Support available

Citizens Advice Bureau

Monday to Friday they are available by phone There is a dedicated phone line for Hamptons residents only - 020 478 2141 or 0208 405 3553.  9am-5pm. 

Over the weekends people can leave a message via their website and they will respond on Mondays. 

The Red Cross 

Message from The Red Cross

It’s been a very tough week for residents affected by the Worcester Park Fire. One that may take some time to process and understand emotionally. The British Red Cross know that having another human being notice your pain and be kind to you, can make a very difficult time just that little bit easier.

The British Red Cross volunteers are trained in mental health support and we are there for residents to talk to. They’ll be available at the Tolworth Premier Inn during the day on Monday 11:00 – 17:00 wearing plain clothes and ID badges, and back at Maple Lodge rest centre for Resident Meetings so please do make them aware of your need for emotional support. If you can’t get a hold of the Red Cross directly, please let your case worker know of your need for emotional support, and they will have the Red Cross contact you to arrange it.

Please also let the Red Cross volunteers, or the Housing Association, know if you would like our volunteers to be there with you if you are returning to the buildings affected by the fire to collect any belongings. We understand how hard and emotional it can be returning to buildings affected by fire, so we can be there to support and accompany you.

The British Red Cross also encourage you speak to the case workers on site for ongoing emotional and mental health support. They can connect you with the right services for counselling.

Sutton Council's social services

Social services are available on site to provide emotional support and advice for adults, children and residents. Residents can drop in and can also make appointments. 

All of these services are available at Maple Lodge on the following days and times:

Monday - Friday 8am - 5pm

Weekends 10am - 4pm

Important security messages

We have received reports of people coming onto the estate in high-vis jackets, asking residents for personal information. If you see this, please report it immediately to a police officer or a member of Metropolitan Thames Valley staff. Do not provide personal information to anyone unless they are wearing clear ID and are able to demonstrate which organisation they represent. 

The Police have issued a witness appeal. For details please view the Worcester Park Fire witness appeal

Public statements

Statement from the Leader of Council, Councillor Ruth Dombey, regarding fire in Worcester Park

London Fire Brigade statement

Advice from the London Fire Brigade on fire safety at home and request a fire safety check 

Berkeley Group statement

“We continue to support the LFB in their investigation into what happened. In the meantime, our priority remains to make sure residents are properly looked after.”

You can follow Sutton Council on Facebook and Twitter for regular updates.

Contact details

Contact Metropolitan Thames Valley

Updates from Berkeley St James

Contact Berkeley St James via email 

Donations and help

Thank you to everyone who has donated articles of clothing, due to your generous donations we are no longer in need of any further donations of clothes. 

A JustGiving page has been set up to assist and support the residents affected by the fire.