Before reporting a missed collection
- check that you have a current garden waste collection subscription
- check that your bins went out on the right day - find your bin collection day
- our crews have until the end of the day on your collection day to collect your waste. You will not be able to report a missed collection until the morning of the following day. For example if your collection day is Monday you will not be able to report a missed collection until Tuesday morning.
- missed collections must be reported within 2 days.
Please note: before you report a missed garden waste collection, please check that you have an up to date subscription. The period to renew 2017/18 subscriptions has now has now passed so you will need to sign up for a new (2018/19) subscription.
Once you’ve reported your missed bin, please leave your waste outside for collection. We aim to collect it within two days (excluding Sundays).
Please note: Once you have entered your postcode into our waste reporting tool to find out your collection day or report a missed bin. It can take a couple of seconds to retrieve your address or collection details. Thank you for your patience.