Report a missed bin collection

Before reporting a missed collection

We are aware that we didn't collect waste from Kingsdown Road today Thursday 13 December. You do not need to report this to us. Our crews will be back out tomorrow Friday 14 December to attempt to collect this waste. We are sorry for any inconvenience.


please check that your bins went out on the right day - find your bin collection day  ​​​​

  • our crews have until the end of the day on your collection day to collect your waste. You will not be able to report a missed collection until our crews have advised they have completed the collections on your road.
  • missed collections must be reported within 2 days of your bin collection day.
  • Please note: before you report a missed garden waste collection, please check that you have an up to date subscription. 

Once you've reported your missed bin, please leave your waste outside for collection. We aim to collect it within two days (excluding Sundays).

Report a missed collection here

Please note: Our waste collection schedules change over the Christmas period between 24 December to 13 January, please refer to Bin and tree collections over the Christmas holidays before reporting a missed collection.

Once you have entered your postcode into our waste reporting tool to find out your collection day or report a missed bin. It can take a couple of seconds to retrieve your address or collection details. Thank you for your patience.