Report a missed bin collection

Before reporting a missed collection

We are aware that we didn't collect waste from the following roads due to access issues on Friday 15 March; 

Montpellier Road

Conaught Road

Conaught Close 

We will be back as soon as possible to collect your waste. You do not have to report this as a missed bin. We are sorry for any inconvenience.


  • please check that your bins went out on the right day - find your bin collection day  ​​​​
  • our crews have until the end of the day on your collection day to collect your waste. You will not be able to report a missed collection until our crews have advised they have completed the collections on your road.
  • missed collections must be reported within 2 days of your bin collection day.
  • Please note: before you report a missed garden waste collection, please check that you have an up to date subscription.

Once you've reported your missed bin, please leave your waste outside for collection. We aim to collect it within two days (excluding Sundays).

Report a missed collection here

Once you have entered your postcode into our waste reporting tool to find out your collection day or report a missed bin. It can take a couple of seconds to retrieve your address or collection details. Thank you for your patience.


Merrilands Road (refuse) was not collected today due to access issues