Replacing lost or damaged bins
If your recycling or waste containers are damaged or missing, you can order replacements. We don't charge for replacement containers.
Delay in delivering new or replacement bins
If you are waiting for an outstanding bin delivery, we are currently out of stock of food caddies, large paper recycling bins and garden bins following a manufacturing issue. Bins will be delivered by 2 November. For garden waste customers, your subscription will not start until your bin is delivered, We apologise for the inconvenience
Use our online form to request a replacement waste or recycling container.
||Green wheelie bin for paper, card and cardboard|
||Green recycling box (with lid) for plastics, glass, cans and cartons|
||Food waste container (outdoor)|
||Food waste kitchen caddy (indoor)|
||Brown wheelie bin for general (non-recyclable) rubbish|
Additional/larger waste and recycling bins
Every household on the standard collection service for houses should have at least one of each of the containers above.
This should be sufficient to store two weeks worth of waste recycling - please remember to squash plastic bottles, crush cans and fold cardboard boxes to make the most of the space.
If you occasionally need extra recycling capacity for your mixed recycling (such as after a family gathering or party) you can put your plastics, glass, cans and cartons in plastic bags (please leave them untied), cardboard boxes or your own plastic boxes. Pop them next to your green recycling box on collection day and our crews will make sure it all gets recycled.
If you live in a household of five or more, or have a medical condition that means you generate additional rubbish, you can request additional recycling containers or a larger brown wheelie bin for your non-recyclable waste.