Our new recycling service - Service update

More in "Our new recycling service"

10.00am Thur 27 April

Service update

We thank residents for their patience as we introduce our new waste and recycling service, and apologise for the issues some residents have encountered.

We understand there has been frustration for residents reporting issues to us and Veolia. We have created a new report tool that residents can use to quickly let both of us know about any outstanding collections from the last two days, find out their next collection dates, and manage their waste and recycling containers. You can find the new tool here. The new tool means that all waste service requests and reports can be made from one area. 

If you need to report a missed collection that is over two days late please use this form to let us know. All reports we have received so far have been shared with colleagues at Veolia investigate and resolve.

Veolia continue to deploy extra staff on each recycling crew to help clear outstanding kerbside recycling rounds. They also continue to deploy support crews to deal with any missed bins, boxes and roads not collected. There will be an additional four collections crews to catch up the recycling rounds that we were missed yesterday. The additional crew dedicated to green garden waste continues to operate.

Flats and communal properties

We are aware there are some issues with flats and communal properties in particular. We apologise and are working with colleagues at Veolia to resolve outstanding collections. Please use our new report tool here to let us know about missed collections from the last two days.

If you need to report a missed collection that is over two days late please use this form to let us know.

Garden waste collections

If you subscribe to the garden waste collection service, please place your wheelie bin(s) out for collection on the same day as your brown wheelie bin. If your garden waste has not been collected please report it as a missed collection here.

If you have subscribed but are waiting on delivery of a garden waste wheelie bin, please bear with us. We will deliver one as soon as possible. Your service only starts on your first collection. If you are still waiting for your wheelie bin to arrive we apologise and confirm you will still receive a full 26 collections.

Note re. using green wheelie bins for recycling

Anybody who already has two green wheelie bins can use one for paper and card and the other for cans, plastics, glass and cartons. If you wish to make use of this facility please make sure the two wheelie bins are labelled clearly.

Thank you for your continued patience and understanding whilst we introduce the new recycling service.