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Information from the London Borough of Sutton


Timescales for tree works requests

The response times for works on trees depends on the impact on health and safety and the type of work needed.

Emergency works – responded to normally within 1 - 2hrs. Please contact 0208 770 5000 if you need to report:

  • an unstable tree

  • a broken or hanging branch which is overhanging a road, footpath or right of way

  • a fallen tree (or part of a tree) which is causing an obstruction to a road, footpath or major right of way

Urgent works – responded to normally within 8 weeks. These include:

  • cutting back/pruning or cutting down a public tree which is causing damage to a property

  • cutting back/pruning a tree to remove or reduce a claim against the council (if agreed with the council’s insurance department) – for instance, a branch (from a public tree) which is touching a property and may cause damage

  • dead trees which are not an immediate threat to people or property

Routine works – are on a 4 year cyclical programme (which you can find on our Tree inspection and pruning page) and include:

  • crown (branches and leaves) lifting to clear roads and footpaths and rights of way

  • crown thinning to allow more light to nearby properties

  • crown reducing to cut back overhang to neighbouring properties

  • hanging branches in a park or open space

  • pruning trees away from street furniture such as telephone lines and streetlights

  • stump removal