Noise nuisance - How we deal with noise nuisance
More in "Noise nuisance"
- How we deal with noise nuisance
- Audible intruder (burglar) alarms
- DIY, amplified music, musical instruments, domestic appliances, leisure activities, hobbies, parties
- Car alarms (including breaking into vehicles to disarm the alarm)
- Burglar alarms (including entering buildings to switch off the alarm)
- Construction (including serving notices and taking action through the courts)
- Street noise - stationary vehicles with engines running (but not defective or loud silencers)
- Refrigerator units
- Car repairs
- Audio systems in stationary vehicles
What you can do if you have a noise problem
- Discuss the problem with the person creating the noise and try to compromise.
- Contact the London Borough of Sutton's Environmental Health Team on 020 8770 5000 or report it using our on line form.
- If the noise occurs outside of usual office hours and is from an alarm or loud parties affecting many households then contact the council on 020 8770 5000.
- Keep detailed records about the noise problem using our noise diary sheets. These may be used in court proceedings.
- Tell us in advance of possible noise events.
- Be prepared to attend court to give evidence.
- If we can't resolve the problem, read about environmental laws and consider taking your own action
What we can do if you contact us regarding a noise problem
- Respond to all service requests within two working days.
- Visit on the same day for urgent problems. Provide a 24 hour service for car and intruder alarms.
- Have a 24 hour response to complaints of very noisy parties that are affecting a number of neighbouring properties.
- Discuss with you the best way to progress your complaint to find a practical and reasonable solution.
- Make up to five visits to obtain evidence and assess whether a noise nuisance exists ("including out of hours" visits where necessary).
- Use recording equipment where appropriate.
- Consider legal action to stop noise nuisance where sufficient evidence can be obtained.
- Provide noise diary sheets for your use. Contact you before we close your complaint.
- Ask you what you think of our service.
- Offer advice and support on taking your own action if we cannot resolve the problem.