Complaints and compliments

Complaints & compliments, January 2018 to March 2018

Revenues 4th quarter statistics: January 2018 to March 2018

Complaints – Revenues

The Revenues Team received 3 complaints during this period:

  1. The first complaint related to a taxpayer not fully understanding the Council Tax discount she was applying for. The taxpayer was contacted and advised how the discount process works.  This complaint was not upheld.
  2. The second complaint was regarding a discount which was removed from an account as the taxpayer failed to declare an extra occupant residing at the property.  This complaint was not upheld.
  3. The third complaint related to our enforcement agents attending a property that the taxpayer had vacated.  This complaint was not upheld.

Complaints – Benefits

The Benefits Team received no complaints during this period


The Revenues and Benefits Service received 3 compliments during this period about the service provided by 3 Revenues Officers.