Complaints & compliments, January 2018 to March 2018
Revenues 4th quarter statistics: January 2018 to March 2018
Complaints – Revenues
The Revenues Team received 3 complaints during this period:
- The first complaint related to a taxpayer not fully understanding the Council Tax discount she was applying for. The taxpayer was contacted and advised how the discount process works. This complaint was not upheld.
- The second complaint was regarding a discount which was removed from an account as the taxpayer failed to declare an extra occupant residing at the property. This complaint was not upheld.
- The third complaint related to our enforcement agents attending a property that the taxpayer had vacated. This complaint was not upheld.
Complaints – Benefits
The Benefits Team received no complaints during this period
The Revenues and Benefits Service received 3 compliments during this period about the service provided by 3 Revenues Officers.