EU Settlement Scheme | Citizenship & nationality | Sutton Council
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Information from the London Borough of Sutton

Citizenship & nationality

EU Settlement Scheme

COVID-19 (Coronavirus) Update

In response to the COVID-19 (Coronavirus) pandemic and following advice from Government, all face-to-face registrations, appointments and ceremonies have been suspended until further notice. 

We are sorry for the disappointment and inconvenience. The safety of our customers, community and staff is our first priority. For more information please see our COVID-19 Page for the latest updates.

EU Settlement Scheme provides EU citizens and their families with a route to living and working in the UK beyond 31 December 2020. If you're an EU, EEA or Swiss citizen, you and your family can apply to the EU Settlement Scheme to continue living in the UK after 30 June 2021. If your application is successful, you'll get either settled or pre-settled status. This is an on-line application process. For more information and to apply online please click here 

You can get Assisted Digital support to use the EU Settlement Scheme online application form if you're in the UK and do not have the appropriate access, skills or confidence to complete the form.  If you require assistance please phone: 03333 445 675 or Text message: text the word ‘VISA’ to 07537 416944 and if you have hearing and/or speech difficulties you can access this service on a smartphone, computer or tablet or text phone by dialling 18001. You cannot get help from the Assisted Digital service if you need immigration advice or you need an update on the progress of an EU Settlement Scheme application you have already submitted. If you have any questions you can call the EU Settlement Resolution Centre by phone on 0333 123 7379.

Here at Sutton Register Office we operate as a Scanning Centre on behalf of the Home Office to verify your ID documentation.

You must be a resident of the London Borough of Sutton and present evidence to confirm your residency when attending Sutton Register Office.  For non-Sutton residents please check for the Scanning Centre covering the borough you live in.

Scanning and verification of identity documents can be completed in advance of an application for the EU Settlement Scheme.

You must not start your application before you attend as you will not be eligible to use this service.

This service is available to European Union (EU), European Economic Area (EEA) or Swiss citizens with a valid passport, and to their non-EU, non-EEA or non-Swiss family members with a biometric residence card issued by the UK.

If you do not have access to an Android device with near field communication (NFC), you can bring your passport or UK biometric residence card to Sutton Register Office, where it can be scanned and verified for you. The purpose of the scan is to confirm your identity so that you will be able to make an application to the EU Settlement Scheme.

Use of the app is optional, and you may if you prefer, send your identity document to the Home Office by post to verify your identity.

Full details of the application process to apply to the EU Settlement Scheme are given on the GOV.UK website.

Where to attend:

If you wish to get your biometric passport or biometric residence card scanned, please attend at:

Sutton Register Office

25 Worcester Road

Sutton, SM2 6PR

Hours of Service:

We provide a drop-in service between Monday-Wednesday 9.00am - 11.30am.

What to bring:

  • your current valid biometric EU, EEA or Swiss passport or a valid Biometric Residence Permit (BRP) issued by the UK for family members of an EU, EEA or Swiss citizens

  • a mobile phone that can receive text messages or a device that can receive email

  • proof of residency in the London Borough of Sutton eg.Most recent Council Tax Bill, Photo Driving Licence, Bank Statement dated within 1 month or Utility Bill dated within 3 months

Only the ID documents listed above can be checked by us, if you do not have one of these ID documents then please click on the link below for your options.

We will not need to keep your identity document and in most cases, you will not be asked to send it anywhere else during your application.

In some cases, the Home Office may ask you to attend a further appointment or send in your identity document for a decision to be made on your application.

Further information on staying in the UK after Brexit.


Additional help and advice may be sought from: 

Citizens Advice Sutton,

 St Nicholas Way, Sutton SM1 1EA Visit Monday to Friday 9am to 5pm

Phone: 020 8405 3552

Refugee and Migrant Network Sutton

Granfers Community Centre, 73-79 Oakhill, Sutton SM1 3AA

For appointment phone: 020 8644 4374 or Email: