NCS cancellation policy
The payment made at the time of booking an appointment for the Nationality Checking Service is the full deposit and is non refundable.
No charge will be made if your appointment time is changed 5 working days prior to your appointment.
Only one change to the originally stated time will be permitted.
Any change made to an appointment, with less than 5 but more than 2 working days notice will incur a fee of £10.00.
The Registration Service Manger reserves the right to postpone or reschedule appointments due to circumstances whereby a licensed officer is not available to provide the service or in an emergency.