Service performance waste collection and street cleaning
Waste collection and street cleaning services in the London Borough of Sutton are provided by Veolia UK on behalf of Sutton Council.
An eight-year contract with Veolia was awarded in 2017 and covers the four South London Waste Partnership boroughs of Sutton, Croydon, Kingston and Merton.
Performance of the contractor (Veolia) is monitored against a set of 29 service performance indicators (SPIs). In the interests of transparency and public accountability, information about Veolia's performance against key SPIs is published on a quarterly basis and reported to Sutton Council's Environment and Sustainable Transport.
Performance reports are published according to the following timetable:
- Q1 (April - June) - published July
- Q2 (July - September) - published October
- Q3 (October - December) - published January
- Q4 (January - March) - published April