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Information from the London Borough of Sutton

Elm Grove

Independent Tenant & Homeowner Adviser

Independent Tenant and Homeowner Adviser

An Independent Tenant and Homeowner Adviser (ITHA) is a specialist impartial adviser who provides independent advice and support to residents, representing their views and working with them to protect their interests.

Over the coming months the Council will be working with the Elm Grove Residents' Steering Group to appoint an ITHA for Elm Grove residents.

Why an Independent Tenant and Homeowner Adviser is Important?

  • Help residents to be more actively involved in shaping future proposals for their homes

  • Provide clear impartial advice to residents on the Council’s proposals, commitments and offers to residents,

  • Give advice on the statutory legal frameworks relating to housing and regeneration

  • Support residents in negotiations with the Council

  • Provide access to specialist financial, legal and property advice

  • Deliver skills and training so residents can effectively contribute to discussions

  • Empower residents participation and involvement in the selection of specialist consultants

  • Provide support in servicing steering group meetings

  • Ensure all members of the community have a voice and the opportunity to meaningfully engage in the process