Keeping safe - in your neighbourhood

Community Trigger

If residents are victims of crime or anti-social behaviour they should call the Police on 101 or 999 in an emergency.
Community Trigger is a process where Sutton residents to can request Community Safety Partnership reviews the response to their persistent complaint of anti-social behaviour (ASB).

It is designed to ensure that responsible authorities work together with Sutton residents affected to deliver a remedy to the persistent complaint of ASB.


When you can use the Community Trigger

The Trigger can be activated if you (as an individual) have reported the same incident of anti-social behaviour to the council, police and/or housing provider on three separate occasions in the last six months and you consider that there has been no action taken to offer a resolution.


How to Trigger

If residents feel they are the victim of persistent anti-social behaviour and are dissatisfied with the response of the council, police and housing provider, they can activate the Community Trigger by:

email: or write to:

Community Trigger - SSPS
Sutton Police station 
6 Carshalton Road


What happens when a Community Trigger is activated

Once this is received, Safer Sutton Partnership Service (SSPS) will contact the agency/housing provider to provide details of your complaint(s) and actions taken or considered.
If it is appropriate to do so your Trigger request will be discussed at the community MARAC meeting with membership that includes key statutory services, housing providers and other partners.

The community MARAC group will review previous action(s) taken and make recommendations for discussions and include resident's views as part of the remedy to offer a resolution.