Advice to consumers and businesses
Make a consumer complaint
The Trading Standards service ensures that trade is carried out fairly, honestly and safely in Sutton, and that businesses comply with the UK and European laws that apply to them.
Consumer advice and information in Sutton is provided by the Citizens Advice consumer service, telephone 03454 04 05 06 where you can find a wide range of free information and advice.
We encourage businesses to demonstrate their commitment to fair, professional and honest trade, so that their names can be included on a list which which is available to the Borough's residents. The Safer Sutton Trader Scheme has been introduced so that local residents, who employ traders to carry out work in their homes, can be confident that certain standards will be met. If you would like to see which traders are registered with Trading Standards details can be found in the link below:-
If you are a business and would like to join the scheme, the cost is £114 for the year. If, having read the requirements in the information pack you would like to apply, just complete the application pack. If you have used a trader from the Safer Sutton Trader Scheme, we would welcome your comments, please fill our feedback form.
If you have questions about the Safer Sutton Trader's Scheme, please use the online regulatory services enquiry form.
Prefer to remain anonymous?
You can report consumer crime anonymously via the London Trading Standards website.
Good neighbours stop rogue traders
This campaign focuses on preventing doorstep crime by encouraging neighbours, family, friends and carers to look out for those most at risk in their communities. Nominated neighbours give elderly or vulnerable members of the community a postcard for their door with the nominated neighbour's details, informing cold-calling doorstep traders to speak with the nominated neighbour on the resident's behalf. This prevents direct contact between the vulnerable resident and the trader, reducing the risk of doorstep crime taking place. More information is available on the Nominated Neighbour FAQ's.