How to ask for help | COVID-19 (Coronavirus) | Sutton Council
COVID-19 (Coronavirus) : latest information and advice

What is the current situation with the COVID -19 (Coronavirus) and where to find more information.

Information from the London Borough of Sutton

COVID-19 (Coronavirus)

How to ask for help

How to ask for help 

If you are in need of help, and are not sure who to talk to, there are three ways to get in touch. 

  1. If you or someone you know needs this support, please fill in our request support form and we will contact you. You can complete the form at any time.
  2. If you need support from a charity in Sutton, email Community Action Sutton at, they’ll forward you the right charity. 
  3. Call us at 020 8770 5000, option 6. If you are an extremely vulnerable person, please call us in the first instance so we can provide immediate support. 

Register for Coronavirus support as an extremely vulnerable person

If you have a health condition that makes you especially vulnerable to coronavirus, the Government is advising you to stay at home and take special steps to protect yourself. You can register for support if you or someone you care for is extremely vulnerable to coronavirus.

Register for Coronavirus support on GOV.UK

The list of people considered to be extremely vulnerable includes:

  • Organ transplant recipients

  • Those with specific cancers

  • Severe respiratory conditions (e.g. cystic fibrosis, severe asthma and COPD)

  • Diseases with increased risk of infection

  • People on immunosuppression therapies with increased risk of infection

  • Pregnant women with significant heart disease

Financial help

General support and questions

Citizens Advice Sutton can offer financial advice. Call them: 0208 405 3552, or use their webform to get in touch. 

Council Tax

If you are concerned about paying your council tax, we can talk to you about your options. Read our online information about help with council tax and if you need to speak to someone, get in touch with us at:

Universal Credit

You can find more information, provided by the Government here.

Claiming benefits

For more details on Coronavirus and claiming benefits, the Government has advice online.  

Help for children and families

Vulnerable Older people

For support, shopping , telephone befriending, and general advice, AgeUK Sutton can provide support. Get in touch via

Children, Babies & Family support

Children's First Contact Service at Sutton Council may be able to help. Get in touch via this form, call 020 8770 6001 or email

Homestart Sutton offers support for families with young children and babies. Get in touch via 020 8647 6501 or

The MAPS team at Volunteering Centre Sutton can help. Get in touch via

Unpaid adult and young carers

Sutton Carers Centre can offer information, advice, practical and emotional support. If you have a family member or friend who relies on you because of an illness or disability or a physical or mental health issue contact them at 020 8296 5611 or

Shopping and Food 

If you are an older person, Age UK Sutton can provide support. Get in touch via

Socialising and community

If you want to talk online to other Sutton residents 

Sutton Coronavirus Support and Action Group is a Facebook group you can join with 3,000 local residents. 

Help with social anxiety and need telephone befriending

Sutton Befrienders can offer support. Get in touch via