How to ask for help
How to ask for help
The fastest way to receive help during COVID-19 (Coronavirus) is often through your local network, this could be your family, friends or neighbours. If they are unable to provide support, we have details below of how Sutton Council or charitable organisations in Sutton may be able to help.
If you require help and you are not sure who to talk to, there are three ways to get in touch.
If you or someone you know needs this support, please fill in our request support form and we will contact you. You can complete the form at any time.
Call us at 020 8770 5000, option 6.
If you need support from a charity in Sutton, email Community Action Sutton at email@example.com, and they’ll forward you to the right charity.
Help and support
For more details on COVID-19 and claiming benefits, the Government has advice online.
If you are concerned about paying your council tax, we can talk to you about your options. Read our online information about help with council tax and if you need to speak to someone, get in touch with us at: firstname.lastname@example.org.
General support and questions
If you need advice on issues such as welfare benefits, housing, employment and debt, Citizens Advice Sutton can help. The service is free, confidential, independent and impartial. Call them: 020 8405 3552, or use their web form to get in touch.
You can find more information, provided by the Government here.
Help for the clinically extremely vulnerable (CEV)
Use this service if you have a medical condition which means you’re classed as being clinically extremely vulnerable to coronavirus.
You can use this service to:
- get access to priority supermarket deliveries
- confirm whether you’re likely to need additional support
- update your details - for example, your address
You can register yourself, or on behalf of someone else.
If you’ve already got priority supermarket deliveries, you’ll keep them.
Help for families and children
Adult safety and welfare
If you are worried about the safety and welfare of an adult, contact the Adults’ Safeguarding Referral Point. Get in touch via 020 8770 6770, email@example.com or our referral form.
Children, Babies & Family support
If you have concerns about the safety and welfare of a child, Children's First Contact Service at Sutton Council may be able to provide support. Get in touch via this form, call 020 8770 6001 or email CFCS@sutton.gov.uk.
If you are a family with young children and babies, Homestart Sutton can provide support. Get in touch via 020 8647 6501 or firstname.lastname@example.org.
If you need support through mentoring and advocacy, The MAPS team at Volunteer Centre Sutton can help. Get in touch via email@example.com.
If you would like more information on services that can provide support, see the domestic abuse services page.
Loss and bereavement
Cruse is a charity that can offer information and support with bereavement during the current situation. Their local branch can be contacted at firstname.lastname@example.org or 07904 056 123.
Unpaid adult and young carers
Sutton Carers Centre can offer information, advice, practical and emotional support. This includes support accessing food, help if you are in financial difficulty and support from an out-of-hours helpline, 7 days a week, 10am – 10pm. If you have a family member or friend who relies on you because of an illness or disability or a physical or mental health issue contact them at 020 8296 5611 or email@example.com
Vulnerable Older people
If you or someone you know has cancer, Cancer Research UK has helpful information on COVID-19 and Cancer.
If you need medication delivered, get in touch with your community pharmacy, who should deliver your medication to you.
If you are having difficulty obtaining your medication Volunteer Centre Sutton may be able to deliver it to you.
Socialising and community
If you want to talk online to other Sutton residents
Sutton Coronavirus Support and Action Group is a Facebook group you can join with 3,300 local residents.
Help with social anxiety and need telephone befriending
Sutton Befrienders, by Volunteer Centre Sutton can offer support. Get in touch via firstname.lastname@example.org