New look website

Take a look at the beta version of our new look website. We’re keen to know what you think.

Take a look

COVID-19 How to ask for help

How to ask for help

How to ask for help 

The fastest way to receive help during COVID-19 (Coronavirus) is often through your local network; this could be your family, friends or neighbours. If they are unable to provide you with the support that you need, or they need advice and information themselves, you can request support through Advice Link Partnership Sutton (ALPS) by calling 0208 254 2616 or filling out their contact form.

Our partners at ALPS will either help directly, or direct you to one of the many other local voluntary organisations who have been providing vital services in the borough throughout the pandemic.

Please note that while on the phone you may be transferred to one of these organisations, who may need to record your data for data protection purposes. If this is the case, it will be mentioned during your conversation.


Help and support


Financial help

Claiming benefits
For more details on COVID-19 and claiming benefits, the Government has advice online.  

Council Tax
If you are concerned about paying your council tax, we can talk to you about your options. Read our online information about help with council tax and if you need to speak to someone, get in touch with us at: 

General support and questions
If you need advice on issues such as welfare benefits, housing, employment and debt, Citizens Advice Sutton can help. The service is free, confidential, independent and impartial. Call them: 020 8405 3552, or use their web form to get in touch.

Universal Credit
You can find more information, provided by the Government here.

Financial support
Crisis loans & grants provide help to cover unexpected expenses in a crisis or emergency.

Support that can be offered includes:

  • Food vouchers for Morrisons Supermarket.
  • Only beds, fridges, fridge-freezers and cookers are provided. A washing machine may be provided if an applicant has medical needs that would require a washing machine (e.g incontinence)
  • Key or Card top-up for Gas and/or Electric meter (British Gas are not part of this scheme)

For further information on eligibility and how to apply, visit the crisis loans and grants page.

Help for families and children

Adult safety and welfare
If you are worried about the safety and welfare of an adult, contact the Adults’ Safeguarding Referral Point. Get in touch via 020 8770 6770, or our referral form.

Children, Babies & Family support
If you have concerns about the safety and welfare of a child, Children's First Contact Service at Sutton Council may be able to provide support. Get in touch via this form, call 020 8770 6001 or email

If you are a family with young children and babies, Homestart Sutton can provide support. Get in touch via 020 8647 6501 or

If you need support through mentoring and advocacy, The MAPS team at Volunteer Centre Sutton can help. Get in touch via

Domestic abuse
If you would like more information on services that can provide support, see the domestic abuse services page.

Loss and bereavement
Cruse is a charity that can offer information and support with bereavement during the current situation. Their local branch can be contacted at or 07904 056 123.

Unpaid adult and young carers
Sutton Carers Centre can offer information, advice, practical and emotional support. This includes support accessing food, help if you are in financial difficulty and support from an out-of-hours helpline, 7 days a week, 10am – 10pm. If you have a family member or friend who relies on you because of an illness or disability or a physical or mental health issue contact them at 020 8296 5611 or

Vulnerable Older people
Age UK Sutton can offer general advice, welfare checks on older people, scheduled telephone well-being befriending and reassurance calls, emergency door-step food and welfare check (including basic food pack with essential groceries) for those older people assessed as in need, collection of prescriptions and on-going food drops, based on need and availability. Get in touch via, 020 8915 2235 or 020 8078 2916.

Health concerns

Cancer treatment
If you or someone you know has cancer, Cancer Research UK has helpful information on COVID-19 and Cancer.

If you need medication delivered, get in touch with your community pharmacy, who should deliver your medication to you.

Socialising and community

Help with social anxiety and telephone befriending
Let’s Befriends, by Volunteer Centre Sutton can offer support with a weekly phone call for company and conversation for up to six weeks. Get in touch with Jess Farazmand by email at or complete this support form.

If you want to talk online to other Sutton residents 
Sutton Coronavirus Support and Action Group is a Facebook group you can join with 3,300 local residents.