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Latest guidance and information on COVID-19

COVID-19 How to ask for help

How to ask for help

How to ask for help 

The fastest way to receive help during COVID-19 (Coronavirus) is often through your local network, this could be your family, friends or neighbours. If they are unable to provide support, we have details below of how Sutton Council or charitable organisations in Sutton may be able to help.

If you  require help and you are not sure who to talk to, there are three ways to get in touch. 

  1. If you or someone you know needs this support, please fill in our request support form and we will contact you. You can complete the form at any time.

  2. Call us at 020 8770 5000, option 6. 

  3. If you need support from a charity in Sutton, email Community Action Sutton at, and they’ll forward you to the right charity. 

Help and support

Financial help

Claiming benefits

For more details on COVID-19 and claiming benefits, the Government has advice online.  

Council Tax

If you are concerned about paying your council tax, we can talk to you about your options. Read our online information about help with council tax and if you need to speak to someone, get in touch with us at: 

General support and questions

If you need advice on issues such as welfare benefits, housing, employment and debt, Citizens Advice Sutton can help. The service is free, confidential, independent and impartial. Call them: 020 8405 3552, or use their web form to get in touch.

Universal Credit

You can find more information, provided by the Government here.

Financial support

Crisis loans & grants provide help to cover unexpected expenses in a crisis or emergency.

Support that can be offered includes:

  • Food vouchers for Morrisons Supermarket.
  • Only beds, fridges, fridge-freezers and cookers are provided. A washing machine may be provided if an applicant has medical needs that would require a washing machine (e.g incontinence)
  • Key or Card top-up for Gas and/or Electric meter (British Gas are not part of this scheme)

For further information on eligibility and how to apply, visit the crisis loans and grants page.

Help for families and children

Adult safety and welfare

If you are worried about the safety and welfare of an adult, contact the Adults’ Safeguarding Referral Point. Get in touch via 020 8770 6770, or our referral form.

Children, Babies & Family support

If you have concerns about the safety and welfare of a child, Children's First Contact Service at Sutton Council may be able to provide support. Get in touch via this form, call 020 8770 6001 or email

If you are a family with young children and babies, Homestart Sutton can provide support. Get in touch via 020 8647 6501 or 

If you need support through mentoring and advocacy, The MAPS team at Volunteer Centre Sutton can help. Get in touch via

Domestic abuse

If you would like more information on services that can provide support, see the domestic abuse services page.

Loss and bereavement

Cruse is a charity that can offer information and support with bereavement during the current situation. Their local branch can be contacted at or 07904 056 123.

Unpaid adult and young carers

Sutton Carers Centre can offer information, advice, practical and emotional support. This includes support accessing food, help if you are in financial difficulty and support from an out-of-hours helpline, 7 days a week, 10am – 10pm. If you have a family member or friend who relies on you because of an illness or disability or a physical or mental health issue contact them at 020 8296 5611 or

Vulnerable Older people

Age UK Sutton can offer general advice, welfare checks on older people, scheduled telephone well-being befriending and reassurance calls, emergency door-step food and welfare check (including basic food pack with essential groceries) for those older people assessed as in need, collection of prescriptions and on-going food drops, based on need and availability. Get in touch via, 020 8915 2235 or 020 8078 2916.

Health concerns

Cancer treatment

If you or someone you know has cancer, Cancer Research UK has helpful information on COVID-19 and Cancer.


If you need medication delivered, get in touch with your community pharmacy, who should deliver your medication to you.

If you are having difficulty obtaining your medication Volunteer Centre Sutton may be able to deliver it to you.

Socialising and community

If you want to talk online to other Sutton residents 

Sutton Coronavirus Support and Action Group is a Facebook group you can join with 3,300 local residents. 

Help with social anxiety and need telephone befriending

Sutton Befrienders, by Volunteer Centre Sutton can offer support. Get in touch via