COVID-19 Help with drug or alcohol problems

Help with drug or alcohol problems

Inspire Substance Misuse Service

New referrals

We continue to accept new referrals but please be mindful that all assessments are telephone based. Please refer as normal via e-mail to, or self-referrals over the phone on 020 8773 9393. As well as our adult and YP services this also includes our family/carers support service.

New referrals include opiate replacement treatments for new clients. The majority of the assessment will be telephone based, but we may also require the client to attend Orion House by appointment only to complete a drug test. These appointments will be extremely quick, with social distancing adhered to all times.

Service Delivery

We are currently offering telephone and digital recovery interventions to all clients. Until further notice there are no groups or face-to-face sessions for adult clients at our sites (Orion House and Recovery Hub). Clients and visitors are not permitted to enter either site unless an appointment has been pre-booked.

We are also now in a position to offer restart assessments for clients who have ‘fallen-off’ their opiate replacement treatment. These assessments will be prioritised for our most complex and high risk clients. Please do continue to offer extra support to your clients in maintaining their engagement with their opiate replacement treatment. 

Supervised consumption

We are working tirelessly to ensure all current clients remain appropriately on opiate replacement treatment. We are offering telephone support to clients, and delivering prescriptions directly to pharmacies, as well as working closely with all our pharmacy colleagues to ensure that clients who are self-isolating are able to obtain their medications. We have been very transparent with all clients on opiate replacement treatment that they must adhere to treatment directions, as we are not able to offer prescription re-starts if they personally disengage with taking their medications, unless it was due to hospital admission. 

Additional information

Please appreciate that we have a skeleton staffing team on site at Orion House in order to comply with social distancing, and that our Recovery Hub is currently closed. 

Please leave a voicemail if the phone is not answered and we will get back in touch with you ASAP. The majority of our workers are temporarily working from home, and they will follow everything up appropriately. However, this is a very new way of working for us and we are learning how to do this most effectively. Please be assured that all telephone interventions with clients are delivered in confidential environments.  

If you have any questions or queries, or are having difficulties contacting us, please use which is consistently monitored.   

Infection prevention and control (IPC)

The Government updates guidance on infection prevention and control for COVID-19. Information about infection prevention and control is available on the GOV.UK website.