Cancel your subscription to the garden waste collection service
Cancel your subscription
You can cancel your subscription if you:
- don't want to re-subscribe for another year
- are moving out of the borough
- just not using the garden waste service anymore
Contact us to cancel your subscription. Please leave your garden waste bin out so we can come and collect it (unfortunately we can't give refunds for cancellations).
Moving house within the borough
Please contact us on 0208 770 5000 if you're moving house within the borough and want to continue to use the garden waste collection service. Let us know:
- your current address
- the number and size of bins you have
- date of the move
- your new address
Changing the number of bins
Please contact us if you'd like to change the number of bins in your subscription. If you are decreasing the number of bins we won't be able to offer a refund on any unused months.